AS
Angy S
1 reviews | Active since Sept 2018
13 Jul 2022, 15:10
Rude people!
Call center agent called me irresponsible for not taking out a funeral policy with them!
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
13 Jul 2022, 18:02Dear Angy S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
Clientele Life's reply13 Jul 2022, 18:02
Official
Dear Angy S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
25 Jul 2022, 15:37Dear Angy S,
Thank you for bringing this matter to our attention.
We want to take the opportunity to apologise for the service and manner that you were treated. We confirm that this is not the service we aim to provide our customers.
The matter has been escalated to the management team and corrective steps have been taken to prevent this from happening again.
Should you require further assistance please do not hesitate to contact us.
Regards,
Market Conduct
Clientele Life's reply25 Jul 2022, 15:37
Official
Dear Angy S,
Thank you for bringing this matter to our attention.
We want to take the opportunity to apologise for the service and manner that you were treated. We confirm that this is not the service we aim to provide our customers.
The matter has been escalated to the management team and corrective steps have been taken to prevent this from happening again.
Should you require further assistance please do not hesitate to contact us.
Regards,
Market Conduct