Rude operators from call center

I did a quote call back from clientele for a funeral policy. After a few days, some rude lady call me. And ask my name and i confirm. She did not talk about the quote, no she was so rude because we had a policy at them but had to stop it due to we cant afford it any more, but that was a long time ago. She just ask why about the policy we stopped, and i explain we cant afford it. Nothing has been said about the quote i did online. And the she drop the phone in my ear. And since that day nobody from clientele phone again. This quote is noy for us it is for my son. So yes clientele advertising they are the best, and they care,but when they call you they are treating people bad because of a policy that had to be canceled. They are not interested to ask is there something we can do for you, no they just end the call without eny thing to say.