MK
Mpumelelo K

1 reviews | Active since May 2018

16 Nov 2023, 14:54

RUDE CONSULTED

I have never been so Disrespected by a Consulted from Clientele Life. This Consulted by the name of Siyabonga Mncube just called me and wanted me to confirm a Debi check, told him that I cannot do that yet reason being I did not confirm any information so how does he know he speaking to the Policy Holder. He told me that I'm being Difficult for no reason. Asked to speak to his Manager the he just hung up on me. Pity I had to put a star, I wish I can make it Half.

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Replies (2)
Clientele Life
Clientele Life's reply16 Nov 2023, 15:35
Official
Dear   Mpumelelo K,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
 
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
          
Yours sincerely, 
Lindiwe Mabizela
Service Support  Specialist 
Clientele Life 

Best regards,

Clientele Life
Clientele Life's reply17 Nov 2023, 11:06
Official
Dear  Mpumelelo K,

Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS.  We trust you find this in order. RegardsMarket Conduct        

Best regards,