1 reviews | Active since Mar 2017
Rude Consultant
<p>Received a call from clientele which was automated. Gave me two options 1. to be called back by a consultant and 2. to end the call, so i selected 1 for someone to call me so that i could kindly ask for my details to be removed.</p> <p> </p> <p>Get a call from a guy by the name of Muzi( i think ). Kindly explained to him that i only asked someone to call me so that i could ask for you guys to remove my details. Consultant was rather rude and started asking irelevant questions and started talking about him being jobless if people asked him that etc etc.</p> <p>I then asked for his full name, after which he drops call.</p> <p> </p> <p>Pathetic service from you guys because you were rejected. I wont hold my breath for a response from you guys but just thought i would put it out there for other people to know what type of service you deliver.</p> <p> </p> <p>Whoever the person was, that spoke to me like so, all the best in future hey.</p> <p> </p> <p> </p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
We acknowledge receipt of your complaint and would like to sincerely apologise for the service rendered by our sales consultant, and for any inconvenience this may have caused you.
We confirm that we have assessed the call between you and our sales consultant and assure you this is not the level of service we aim to provide our clients. The matter has been escalated to the necessary Manager for resolution.
Furthermore, we confirm that your details have been forwarded to our Marketing department to remove you from our database.
We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again.
Kind regards,
Elsa Fourie
Team Leader: Compliance
We acknowledge receipt of your complaint and would like to sincerely apologise for the service rendered by our sales consultant, and for any inconvenience this may have caused you.
We confirm that we have assessed the call between you and our sales consultant and assure you this is not the level of service we aim to provide our clients. The matter has been escalated to the necessary Manager for resolution.
Furthermore, we confirm that your details have been forwarded to our Marketing department to remove you from our database.
We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again.
Kind regards,
Elsa Fourie
Team Leader: Compliance