1 reviews | Active since Jul 2018
RUDE CONSULTANT
I received a call today at 15:39 pm from this number ********** 000 the lady said she is phoning from clientele life her surname is MNGUNI. I asked her the reason of the call and she said she is responding to the call back requests I sent of which I did not request any callback from them, I asked her again if she phoning to offer me some funeral policies as she was not speaking clearly and she said yes I told her that I am not interested as I am covered already at clientele on my husbands policy so rudely and harshley she asked "why did you request to be contacted back" I am still furious cause I did not request to ba called back. She is very unprofessional even if I was interested on their offers I would not accept just because of her. Clientele will lose customers if her behaviour is not dealt with accordingly.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Dear ***
Thank you for bringing this matter to our attention your feedback is highly appreciated and has provided us the opportunity to put in place corrective measures, to prevent this from perpetuating.
As per telephonic discussion we have confirmed that the matter was investigated and addressed accordingly. We would like to take this opportunity to apologise to for any inconvenience caused in this regard and assure you that this is not the level of service we aim to offer to our Clients.
We trust you find the above in order however, should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely,
Benita Steyn
Investigator
Compliance
Yours sincerely,
Benita Steyn
Investigator
Compliance
Dear ***
Thank you for bringing this matter to our attention your feedback is highly appreciated and has provided us the opportunity to put in place corrective measures, to prevent this from perpetuating.
As per telephonic discussion we have confirmed that the matter was investigated and addressed accordingly. We would like to take this opportunity to apologise to for any inconvenience caused in this regard and assure you that this is not the level of service we aim to offer to our Clients.
We trust you find the above in order however, should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely,
Benita Steyn
Investigator
Compliance
Yours sincerely,
Benita Steyn
Investigator
Compliance
