SD
Siyabonga D

1 reviews | Active since May 2018

13 May 2021, 13:34

Rude Clientele agents

I was called by this number +*** at 13:24 speaking rudely. Never mentioned his name and whether he is under supervision. I wanted my name to be removed in their data base as I never gave concern. Its disgusting to meet such inconvenience and incompetence.

0
Replies (2)
Clientele Life
Clientele Life's reply13 May 2021, 15:19
Official
Dear  Siyabonga D  
We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation.

Yours sincerely,

Shanitha Hanuman
Service Support Supervisor 
Clientele Life

Best regards,

Clientele Life
Clientele Life's reply14 May 2021, 15:46
Official
Dear  Siyabonga D,

We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. 
 
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions. 

We have since requested for your details to be removed from our database and would like to take this opportunity to apologize for any inconvenience caused in this regard. 

Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.
   
 It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org  We trust you find this in order, however, should you require any further assistance please feel free to contact us again.  Yours sincerely,
 
Siphesihle Rodolo
Service Support Specialist 
Clientele Life 

Best regards,