DS
David S
1 reviews | Active since Mar 2020
24 Mar 2020, 12:12
RUDE CALL CENTER STUFF
Clientele I owe you nothing. Please remove my number from your database because there is a RUDE Jack that called me, I clearly told him that I’m not interested in any policy. At first the call was about trying to sell me policy now he claims that I have sent through an sms with my ID which is false information I never app**** for anything.Is this a way of Clientele trying to forcefully sign up people without their approval? I require urgent feedback on this matter.
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Replies (2)
Clientele Life's replyOfficial
24 Mar 2020, 12:37Dear David S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply24 Mar 2020, 12:37
Official
Dear David S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
25 Mar 2020, 09:11 Dear David S, We acknowledge receipt of your complaint and would like to sincerely apologise for the service rendered by our sales consultant, and for any inconvenience, this may have caused you. We confirm that we have assessed the call between you and our sales consultant and assure you this is not the level of service we aim to provide our clients. The matter has been escalated to the necessary Manager for resolution. Furthermore, we confirm that your details have been forwarded to our Marketing department to remove you from our database. We trust you find this in order, however, should you require any further assistance in this regard, please feel free to contact us again. Yours sincerely, Compliance Team
Clientele Life's reply25 Mar 2020, 09:11
Official
Dear David S, We acknowledge receipt of your complaint and would like to sincerely apologise for the service rendered by our sales consultant, and for any inconvenience, this may have caused you. We confirm that we have assessed the call between you and our sales consultant and assure you this is not the level of service we aim to provide our clients. The matter has been escalated to the necessary Manager for resolution. Furthermore, we confirm that your details have been forwarded to our Marketing department to remove you from our database. We trust you find this in order, however, should you require any further assistance in this regard, please feel free to contact us again. Yours sincerely, Compliance Team