KB
Kurt B

1 reviews | Active since Apr 2023

10 May 2023, 12:06

Rude Call Center Agents

I’ve received a call from one of the agents trying to sign me up for one of the policies. The agent I spoke to is extremely rude and has the audacity to tell me that I’m rude.

First of all, the agent called me speaking a language that she preferred yet she had my name and surname in front of her giving her a clear indication of the type of language I speak.

I will not be spoken to by someone who is *********** of doing her job, imagine trying to be signed up with this rudeness, what is the service like once I’m signed up

0
Replies (2)
Clientele Life
Clientele Life's reply10 May 2023, 12:46
Official
Dear Kurt B, 
 
We acknowledge receipt of your concerns and apologize for any inconvenience as well as the service provided. Please be assured that this is not the type of service we aim to provide. 
          
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
          
 Yours sincerely, 
 
 Lindiwe Mabizela 
 Service Support Specialist 
 Clientele Life 
Clientele Life
Clientele Life's reply15 May 2023, 10:24
Official
Dear Kurt B,  

Thank you for bringing this matter to our attention. 
 
We want to apologise for the service you received and the manner in which you were treated. We confirm that this is not the service we aim to provide our customers. 
 
The matter has been escalated to the management team and corrective steps have been taken to prevent this from happening again. 
 
Our Market Conduct department has contacted you to provide the relevant feedback. 
 
Should you require further assistance please do not hesitate to contact us. 
 
Regards, 

Market conduct