rude and bad attitude

I went to Facebook page request funeral cover insurance qoute, consulted call and explain how the cover works the problem started when I said the cover would be unaffordable for me for the number of people I want cover, consuldered said I'm obligated to take the cover for myself weather like or not for requesting a qoute. I said to her that I didn't see on the Facebook page that were it said anything about that, didn't know that clientele force people to take cover they don't want or can't afford. As a call centre rep myself who take pride and understand customer care, I was disappointed by the rudeness and careless way of talking to me as a potentianl customer to the business.