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Ayanda N

1 reviews | Active since Mar 2019

05 Mar 2019, 23:22

*******

********* thats what this company is. A bunch of *********. I took a cellphone contract. A CELLPHONE CONTRACT. Then after I finished with the sales person, Received a call from Clientele. The guy confirmed all my details, I did confirm I was indeed the person but am not interested in any cover. He told me, he will send me some documents to look at, if I changed my mind, I could call him back. I said No thanks. A few days later I receive an sms telling me R218 will be deducted in the next 7 days. I called clientele back to Cancel this policy that I did not even agree on. No verbal agreement. Nothing !!! I was told it is cancelled. A few days later, R218 is deducted from my account. Date was 22nd. I called back furious & demanded my money back. This was on the 22nd. Until today I have not received my money bac**** It took this ******* imbeciles a few days to take my money. But it is taking forever to pay me back. I do not want your ******* Business Clientele. I want my money Back !!!!!

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Replies (2)
Clientele Life
Clientele Life's reply06 Mar 2019, 08:11
Official
 Dear Ayanda N

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Lindiwe Mabizela

Service Support Specialist 

Best regards,

Clientele Life
Clientele Life's reply06 Mar 2019, 09:24
Official
 Dear  Ayanda N 
  Thank you for raising your concerns with us. 
 
As per our telephonic discussion, please note that a refund of the money that was deducted has been sent and it will be paid back into your bank account. We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.  Yours sincerely 
 
 Lindiwe Mabizela 
 
 Service Recovery Specialist 

Best regards,