HK
Hannes K
1 reviews | Active since May 2017
16 Aug 2020, 18:20
Robot harassing calls
Dear Clientele, On this way I would like to thank you for your ignorance, arrogance call it what ever you want to. Since November 2018 you have been bombarding me with push robot voice calls on my wife's phone ***. Now this is without my permission. Without her consent as well. Sometimes up to 3 Robot calls per day. If it is not life insurance it is Legal insurance and of course your favourite Funeral. Now what gives you the idea that I would buy any insurance from you??? Please supply the paper I signed giving you the right to harass me to such an extend. Or supply me the company who sold you my cellphone number to harass me. I DON'T NEED YOUR INSURANCE!!!
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
16 Aug 2020, 21:20Dear Hannes K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's reply16 Aug 2020, 21:20
Official
Dear Hannes K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's replyOfficial
18 Aug 2020, 17:00Dear Hannes K
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our response to the matter refers:
On the outset we would like to take this moment to apologize for any inconvenience caused in this regard, however, we assure you that this is not the level of service e aim to offer our clients.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions.
We have since requested for your details to be removed from our database, however, the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices. Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our response to the matter refers:
On the outset we would like to take this moment to apologize for any inconvenience caused in this regard, however, we assure you that this is not the level of service e aim to offer our clients.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions.
We have since requested for your details to be removed from our database, however, the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices. Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Best regards,
Clientele Life's reply18 Aug 2020, 17:00
Official
Dear Hannes K
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our response to the matter refers:
On the outset we would like to take this moment to apologize for any inconvenience caused in this regard, however, we assure you that this is not the level of service e aim to offer our clients.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions.
We have since requested for your details to be removed from our database, however, the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices. Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our response to the matter refers:
On the outset we would like to take this moment to apologize for any inconvenience caused in this regard, however, we assure you that this is not the level of service e aim to offer our clients.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions.
We have since requested for your details to be removed from our database, however, the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices. Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Best regards,