Robbing their grieving customers

So my cousin brother took out a funeral cover policy for himself, his son and “mother( who’s now late) “ 6 years ago, his been paying every month for the whole 3. my auntie( his mother) left us on the 2nd of February 2019(3 months ago), she wasn’t sick or involve in any accident, she died on her sleep.(Natural death). It was a Saturday night, so my cousin brother phoned clientele life on Monday because we were preparing for the burial, the funeral was gonna be on Saturday(9/02/2019) when he phoned them,they told him that he took out a Hospital cover policy for his mother not a funeral cover Policy, so we knew that they were lying, we asked for a Record between him and the person who assisted him, they sent it to him weeks ago and the record confirms that he took out a funeral cover P, not a Hospital cover p, he then emailed the record back to the person who’s assisting him with his case at clientele life to prove that he didn’t take out a Hospital cover P for his late mother, the lady promised him that they gonna get back to him within a week,it’s going to a month now, they haven’t paid him or call him, just to let him know what is happening. I’m very disappointed at clientele life, I never thought that your can be this cruel to somebody who’s just lost they loved ones(bear in mind, that my cousin took the funeral cover for his late mother, because he wanted to give her a decent burial, since she was a single parent, he lost his father when he was very young) but he couldn’t give his mother the funeral he wanted to give her because clientele life didn’t live up to their promises, he had to ask my father to go take out a loan at old mutual and they gave him a loan of R20000, it wasn’t enough for the funeral, you people don’t deserve loyal customers, your need to shut down clientele life because this is not the way to treat people who are grieving????, your deserve jail and be exposed for what you are doing to your grieving customers sies man your got no shame, how can you rob somebody who’s out and down? To who ever will see this review black, white, Indian or colored my brothers and sisters please don’t ever do business with these people, there are here to rob us, if ever you want to take out any policy try Old mutual, Avbob, Hollard or any other company that you trust but don’t even go to Clientele life even if they’re your neighbors, don’t be tempted by Desmond Dube and his mother by the way they convince you about taking a policy with them(please Don’t fall for that, it’s a trap????) they only want to eat your money and live a fancy life, while we suffer hustling for that same money every single day. I’m gonna expose clientele life for who they real are, I’ll go to all the Newspapers establishments tell them our story, I’ll even go for the Radio interviews,if it’s the last thing I need to do????I’ll make sure that people know who clientele life is real are....the nerve of making someone who grieving go up and down to your offices for nothing yeeeer....