Hellopeter
Share Your Experience
SS
Shobana S

1 reviews | Active since Mar 2009

31 May 2019, 15:30

ROBBING AN OLD MAN

I have been paying for my hospital cover for many years. I had a major heart attack in 2017. I was in ICU on life support. I have contacted Clientele via email & telephone so many times that I’ve actually lost count. I am sick & tired of them giving me the run around along with Momentum. They did not hesitate to deduct but now I hear every possible excuse for them not to pay me out. At my age & with my heart condition I can’t have any more of this nonsense. It’s actually disgusting that I was told a “surgeon” from London or wherever was going to look at my medical report and decide that I never had a heart attac****!!!!!!!!!!! I am so angry. It seems to me they want to put me in my grave before paying what is rightfully mine!

0
Replies (3)
Clientele Life
Clientele Life's reply31 May 2019, 15:53
Official
Dear Buyiswa N 

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Shanitha Hanuman 

Service Support Supervisor
SS
Shobana S's update04 Jun 2019, 08:04
Reviewer Update
This is absolutely ridiculous! How long does it take for someone competent to get back to me. I had to try calling yet there's no solid feedback. I've been paying for so many years & now I see that Cleintele are trying every trick to get out of paying me what is rightfully mine!
Clientele Life
Clientele Life's reply16 Jul 2019, 15:27
Official
 Dear SHOBANA S  
As per telephonic discussion held with our claims assessor Matheu, we have confirmed the outstanding documents required to access your claim.  Upon receipt of the required documents the claim will be reviewed.  We would like to take this opportunity to apologise for any inconvenience caused in this regard.  We trust you find the above in order.  Yours sincerely,  Claims Department  Clientele Life