****** of my savings
I took and investment which I was told I can access it at anytime only to find that it was 20 year old investment. I cancelled it and I was short paid. When I asked for the transaction statements was so shicked and amazed, I was told they can't access policy that is been closed. If you want to invest please don't use clientele the're is even payment for this month February which wasn't paid but was deducted/ debited from my account.
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
We have confirm receipt of the concerns raised.
By now you have been contacted by our Compliance Investigator and we have confirmed the solutions moving forward.
We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again.
Yours sincerely,
Dalene van Rayne
Supervisor
Compliance
We have confirm receipt of the concerns raised.
By now you have been contacted by our Compliance Investigator and we have confirmed the solutions moving forward.
We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again.
Yours sincerely,
Dalene van Rayne
Supervisor
Compliance