****** of my cashback

<p>In Jan 2015 I took out a hospital plus plan and my account was debited without fail since then. July 2016 my wife fell ill and was admitted to hospital for 8 days. I called clientele day 2 when she was in hospital to which I was told to call and log a cliam when she gets discharged and I did that. The claiming process was a pain to say the least was sent from pillar to post, sent back to the hospital to get forms filled which I did and submitted all requested forms. There was no communication from their agent regarding my claim I always had to call to find out what the feedback was and one of their agent Refilwe gave wrong information when I had the form in my hand and as I disputed that she only then apologised. none the less my claim was approved and my payout was R2000.00 when that is not the e adviertised value for a hospital stay above 3 days. Clientel please cancel my policy and know that I will be writting to the ombudsman.</p>