SB
Sizwe B
1 reviews | Active since Jul 2017
14 Jan 2020, 09:40
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I Hate What This Company Does. They Call You And Sign You Up For Things You Never Agreed On. And They Tell You There Are No Charges To Anything.. Next Thing You Know, Money Is Being Deducted From Your Account.
I Have Made Numerous Calls And Emails To This Bogus Company And All Were For Nothing. They Have Agents Calling You To Sooth You Down And Give You Empty Promises.
Just Last Week I Had A 3rd Or 4th Call From Clientèle Regarding The Money They Stole In My Account, And I Am Still Waiting For My Money
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
14 Jan 2020, 10:06Dear Sakh'Sizwe B,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life's reply14 Jan 2020, 10:06
Official
Dear Sakh'Sizwe B,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life's replyOfficial
14 Feb 2020, 15:00 Dear Sakh'Sizwe B, Thank you for raising your concerns and for bringing this matter to our attention. We confirm that our investigator (Skhumbuzo Mbele) has been in contact with you to provide you with feedback regarding your dispute. As discussed, permission was obtained to debit your account, however, you requested to cancel the policy and the refund process was explained to you.
Regarding the call recording, it will be sent to you within 24 – 48 hours. We trust you find this in order, however, should you require any further assistance in this regard, please feel free to contact us again. Yours sincerely,
Compliance Department
Regarding the call recording, it will be sent to you within 24 – 48 hours. We trust you find this in order, however, should you require any further assistance in this regard, please feel free to contact us again. Yours sincerely,
Compliance Department
Clientele Life's reply14 Feb 2020, 15:00
Official
Dear Sakh'Sizwe B, Thank you for raising your concerns and for bringing this matter to our attention. We confirm that our investigator (Skhumbuzo Mbele) has been in contact with you to provide you with feedback regarding your dispute. As discussed, permission was obtained to debit your account, however, you requested to cancel the policy and the refund process was explained to you.
Regarding the call recording, it will be sent to you within 24 – 48 hours. We trust you find this in order, however, should you require any further assistance in this regard, please feel free to contact us again. Yours sincerely,
Compliance Department
Regarding the call recording, it will be sent to you within 24 – 48 hours. We trust you find this in order, however, should you require any further assistance in this regard, please feel free to contact us again. Yours sincerely,
Compliance Department