LS
Litha S
1 reviews | Active since Jan 2021
25 Jan 2021, 10:01
Reverse the money back into my account please
I made an agreement that the money was supposed to be debited on the 15th of every month instead of the 25th. I am unhappy that my money was taken from my account.
Clientele please reverse my money back to my account and cancel my policy
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
27 Jan 2021, 13:46Dear Litha S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply27 Jan 2021, 13:46
Official
Dear Litha S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
LS
Litha S's updateReviewer Update
27 Jan 2021, 16:49I'm glad that Clientele contacted me about my matter. So right now, I still look forward to get my refund back within a period of 30-45 days.
All thanks to the representative of Clientele for explaining what went wrong after my money was taken from my account. I'm happy with their progress so far.
All thanks to the representative of Clientele for explaining what went wrong after my money was taken from my account. I'm happy with their progress so far.
LS
Litha S's update27 Jan 2021, 16:49
Reviewer Update
I'm glad that Clientele contacted me about my matter. So right now, I still look forward to get my refund back within a period of 30-45 days.
All thanks to the representative of Clientele for explaining what went wrong after my money was taken from my account. I'm happy with their progress so far.
All thanks to the representative of Clientele for explaining what went wrong after my money was taken from my account. I'm happy with their progress so far.
Clientele Life's replyOfficial
03 Feb 2021, 08:24Dear Litha S,
Thank you for raising your concerns with us.
We confirm that we made contact with you to provide feedback regarding the concerns raised.
We have explained that the debit date was changed as requested and however it was going to be effective in February because the changes were done after our business cut-off date.
Furthermore, we confirm that your policy was cancelled on the 26th January 2021 as per your request, the cancellation and refund process was explained accordingly.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We however apologise for any inconvenience you have experienced.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist
Clientele Life
Thank you for raising your concerns with us.
We confirm that we made contact with you to provide feedback regarding the concerns raised.
We have explained that the debit date was changed as requested and however it was going to be effective in February because the changes were done after our business cut-off date.
Furthermore, we confirm that your policy was cancelled on the 26th January 2021 as per your request, the cancellation and refund process was explained accordingly.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We however apologise for any inconvenience you have experienced.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist
Clientele Life
Clientele Life's reply03 Feb 2021, 08:24
Official
Dear Litha S,
Thank you for raising your concerns with us.
We confirm that we made contact with you to provide feedback regarding the concerns raised.
We have explained that the debit date was changed as requested and however it was going to be effective in February because the changes were done after our business cut-off date.
Furthermore, we confirm that your policy was cancelled on the 26th January 2021 as per your request, the cancellation and refund process was explained accordingly.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We however apologise for any inconvenience you have experienced.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist
Clientele Life
Thank you for raising your concerns with us.
We confirm that we made contact with you to provide feedback regarding the concerns raised.
We have explained that the debit date was changed as requested and however it was going to be effective in February because the changes were done after our business cut-off date.
Furthermore, we confirm that your policy was cancelled on the 26th January 2021 as per your request, the cancellation and refund process was explained accordingly.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We however apologise for any inconvenience you have experienced.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist
Clientele Life