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Fulufhelani N
1 reviews | Active since May 2021
31 May 2021, 16:17
REVERSE MY MONEY AND STOP DEBIT ORDER,I HAVE CANCELLED
I have cancelled my policy/debit orders with with Clientele but they keep on debiting, I have sent an email last month to reverse my money and they reply saying that the will get back to me, never did, so again this month they debit. i am unable to reverse all my money since last month. i need my money back and you must stop debiting on my account. ref no is ***
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Replies (2)
Clientele Life's replyOfficial
31 May 2021, 16:18Dear Fulufhelani N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply31 May 2021, 16:18
Official
Dear Fulufhelani N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
02 Jun 2021, 15:29Dear Fulufhelani N,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that we have contacted you and assisted with the cancellation of your policy as previously requested.
Kindly note that we have discussed the cancellation process and turnaround time for the premium refunds.
We would like to take this opportunity to apologize for the level of service received and assure you that this is not the level of service we aim to offer our clients.
We trust that this is all you require at this time, however feel free to contact us again for any further assistance.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that we have contacted you and assisted with the cancellation of your policy as previously requested.
Kindly note that we have discussed the cancellation process and turnaround time for the premium refunds.
We would like to take this opportunity to apologize for the level of service received and assure you that this is not the level of service we aim to offer our clients.
We trust that this is all you require at this time, however feel free to contact us again for any further assistance.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply02 Jun 2021, 15:29
Official
Dear Fulufhelani N,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that we have contacted you and assisted with the cancellation of your policy as previously requested.
Kindly note that we have discussed the cancellation process and turnaround time for the premium refunds.
We would like to take this opportunity to apologize for the level of service received and assure you that this is not the level of service we aim to offer our clients.
We trust that this is all you require at this time, however feel free to contact us again for any further assistance.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that we have contacted you and assisted with the cancellation of your policy as previously requested.
Kindly note that we have discussed the cancellation process and turnaround time for the premium refunds.
We would like to take this opportunity to apologize for the level of service received and assure you that this is not the level of service we aim to offer our clients.
We trust that this is all you require at this time, however feel free to contact us again for any further assistance.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life