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Naledi N

1 reviews | Active since May 2019

25 May 2019, 15:27

Reverse my money and cancel policy as requested

I joined the life policy through ifa. A month later I tried to call and made that call me back thing. And they did call me and i told the guy that i want to cancel my policy he told me to wait and after sometime and tried to persuade me to keep the policy I told him I couldn't afford the policy am a student don't have such money to be debited from my account every month he told me his gonna give me time to think about although I told him I don't wanna think about it i just wanna cancel. A week later someone different call and told them as well I want to cancel the plan then they told me they gonna cancel it but clearly they didn't. Today I was sent money to go buy one of my textbook only to find out clientele took all of it 293 ×2 which is R586. Would you guys please refund my money I need it . There was a reason why i cancelled it in the first place. Don't let suffer because of you

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Replies (2)
Clientele Life
Clientele Life's reply27 May 2019, 09:09
Official
 Dear Naledi N

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Lindiwe Mabizela

Service Support Specialist 
Clientele Life
Clientele Life's reply07 Jun 2019, 09:29
Official
 Dear Naledi N  By now you have been contacted and we confirmed that your policy has been cancelled as per request. We encourage you to contact us should you wish to continue with the policy we will gladly welcome you  back as our valued policyholder.  Furthermore, we confirm that a refund has been processed for the amount debited in May 2019, as the policy was cancelled within the 30 day grace period. We would like to take this opportunity to apologise for the delay in paying the refund and any inconvenience caused.  We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again.  Yours Sincerely,  Lindiwe Mabizela Service Recovery Specialist