SK
Sanelisiwe K
1 reviews | Active since Jul 2021
03 Jul 2021, 01:32
Reverse debit order and cancellation of clientele of 203
Good morning
Please help yesterday i receive a message that told me that clientele thake a debit order of 203 and i didn't give them the permission for that money and now i need help to reverse that money because its for my food allowance i am a student i can't have deals with clientele and i can't afford to pay them so much money plz help me
Thank you Sanelisiwe Khumalo
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
05 Jul 2021, 08:42Dear Sanelisiwe K,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply05 Jul 2021, 08:42
Official
Dear Sanelisiwe K,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
31 Jul 2021, 11:20Dear Sanelisiwe K,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised.
We would like to apologize for any inconvenience caused in this regard.
We would like to apologize for any inconvenience caused in this regard.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Kind Regards,
Market Conduct Team
Clientele Life's reply31 Jul 2021, 11:20
Official
Dear Sanelisiwe K,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised.
We would like to apologize for any inconvenience caused in this regard.
We would like to apologize for any inconvenience caused in this regard.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Kind Regards,
Market Conduct Team