MN
Mthobisi N
1 reviews | Active since Jun 2022
25 Jun 2022, 19:30
Reverse and cancel Clientele Life policy
Hi, please assist. Today I transferred R1000 to my mother's savings account and all of a sudden it was debited by clientele life. My mother said she never joined/took clientele policy. Now we cannot reverse/cancel this debit order. We need your help to connect us with the right department to reverse and cancel this debit order.
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Replies (2)
Clientele Life's replyOfficial
27 Jun 2022, 09:37Dear Mthobisi N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Promise Khumalo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Promise Khumalo
Service Support Specialist
Clientele Life
Clientele Life's reply27 Jun 2022, 09:37
Official
Dear Mthobisi N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Promise Khumalo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Promise Khumalo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
14 Jul 2022, 11:04Dear Mthobisi N
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
It was found that the main life assured provided all the necessary details and agreed to take the policy. We hereby confirm that the policy is cancelled however no refund will be processed.
Should you be dissatisfied with the outcome of the complaint, the escalation process was sent to your cell number.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
It was found that the main life assured provided all the necessary details and agreed to take the policy. We hereby confirm that the policy is cancelled however no refund will be processed.
Should you be dissatisfied with the outcome of the complaint, the escalation process was sent to your cell number.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Clientele Life's reply14 Jul 2022, 11:04
Official
Dear Mthobisi N
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
It was found that the main life assured provided all the necessary details and agreed to take the policy. We hereby confirm that the policy is cancelled however no refund will be processed.
Should you be dissatisfied with the outcome of the complaint, the escalation process was sent to your cell number.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
It was found that the main life assured provided all the necessary details and agreed to take the policy. We hereby confirm that the policy is cancelled however no refund will be processed.
Should you be dissatisfied with the outcome of the complaint, the escalation process was sent to your cell number.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct