SK
Sanelisiwe K
1 reviews | Active since Jul 2021
24 Dec 2021, 13:42
Reversals of debit order of R254
Please help me today i receive a message from capitec that clientele took money in my bank card and i don't have any idea why they took it because i didn't give them a permission to take it and i need that money
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Replies (2)
Clientele Life's replyOfficial
28 Dec 2021, 08:19Dear Sanelisiwe K,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply28 Dec 2021, 08:19
Official
Dear Sanelisiwe K,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
08 Jan 2022, 09:48Dear Sanelisiwe K,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback.
You request to cancel the policy and the cancellation of the debit order process was confirmed.
The escalation process was sent to your cell number should you want to escalate the matter further.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Clientele Life's reply08 Jan 2022, 09:48
Official
Dear Sanelisiwe K,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback.
You request to cancel the policy and the cancellation of the debit order process was confirmed.
The escalation process was sent to your cell number should you want to escalate the matter further.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct