1 reviews | Active since Mar 2010
Reversal of unauthorised Funds
I told you that I do not need your cover anymore, and you told me that it has lapsed already there's no need for cancellation to my surprise you kept a watch on my account the moment money went in you debited. I went to the bank and was told that you placed a code that I cannot reverse my money. I DO NOT NEED YOUR COVER ANYMORE. what more do you need to hear from me?????? I'm furious right now because when I call you after you debited you telling me that you don't refund. why can't you refund me because I CLEARLY TOLD YOU THAT I DO NOT NEED YOUR COVER ANYMORE AND YOU TOLD ME NOT TO CANCEL AS IT HAS LAPSED. HAAAAAIIIII MAAHHNNN I NEEEEEEDDDD MY MONEY PLEASE. THIS IS BROAD DAY LIGHT *******.
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
You raised concerns regarding the service you received and the status on your policy.
As per our telephonic discussion we have addressed your concerns regarding the policy status, we have provided you with options to resolve this matter and you confirmed that you were happy with the solution we discussed.
We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust that this is all you require in this regard and we would like to thank you for providing us the opportunity to resolve this matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
You raised concerns regarding the service you received and the status on your policy.
As per our telephonic discussion we have addressed your concerns regarding the policy status, we have provided you with options to resolve this matter and you confirmed that you were happy with the solution we discussed.
We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust that this is all you require in this regard and we would like to thank you for providing us the opportunity to resolve this matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist