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VUYOKAZI N

1 reviews | Active since Jan 2026

13 Jan 2026, 18:43

Reversal of a debit order for a funeral policy that was not consented to

I am writting to get support from Clientelle Life on behalf of my brother. He had an amount of R568 deducted from his account on the 25 of December 2025 for a funeral policy that he did not consent to, and did not even have knowledge of in the first place. In an attempt to get his money back the consultant at Clientelle informed him that the stipulated window to perform a reversal has lapsed so he cannot get his money back. The bank is also not able to assist.

The debit order has been cancelled, but he wants his money back because he did not get into any legal agreement with this service provider.

The ID Number Provided Below belongs to Vuyokazi Namntu who could be contacted on *** with regards to this matter.

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Replies (4)
Clientele Life
Clientele Life's reply13 Jan 2026, 21:00
Official
Dear Vuyokazi N,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 

Yours sincerely, 

Market Conduct.
Clientele Life
Clientele Life's reply14 Jan 2026, 06:49
Official
Dear Vuyokazi N,

Please kindly assist in providing your brother's ID number or the policy number linked to the review as we are unable to trace any policy using the details above. 

Yours sincerely, 

Market Conduct.
Clientele Life
Clientele Life's reply14 Jan 2026, 13:11
Official
Dear Vuyokazi N,

Thank you for the details provided.

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 

Yours sincerely, 

Market Conduct. 
Clientele Life
Clientele Life's reply19 Jan 2026, 08:24
Official
Dear Vuyokazi N, 

Thank you for raising your concerns and bringing this matter to our attention. 
 
We confirm that our Market Conduct Department has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with. 
 
Regrettably there are certain documents and information which is required to enable us to provide you with feedback for your brother’s policy or alternatively, please contact the Investigator on the contact details provided to you together with your brother, as we are also unable to reach him from our side. 
 
Should you require any further assistance in this regard, please feel free to contact us again. 
 
Regards, 
 
Market Conduct