nR
nchedi R
1 reviews | Active since Oct 2014
10 Feb 2020, 21:24
return debit
Good day
I have two policy for funeral cover with guys and debit order set up 25th of each. this month it toke on the 26th and 27th it was reverse debit on my bank who is going to be reliable to return debit cause my agreement with you is the 25th of each month id-***
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Replies (2)
Clientele Life's replyOfficial
11 Feb 2020, 09:27Dear nchedi C,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply11 Feb 2020, 09:27
Official
Dear nchedi C,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
20 Feb 2020, 09:22Dear nchedi C, At the outset I would like to apologize for the inconvenience caused regarding this matter. As per our discussion , we have addressed your concerns regarding the early debit order. It is important to note that the benefit of an early debit is to ensure that your policy is solidly in force on the Date of Commencement as selected at the time of your application. This debit methodology has significantly improved cover being effected for most clients and has further significantly reduced penalty charges. Furthermore , this reasonable premium collection method was explained 2016 and we confirm that we have since provided you with an alternate type of billing mechanism. I trust you find this in order .However, should you wish to contact us again please do not hesitate to do so. Yours sincerely,
Vusumuzi DlaminiService Recovery Specialist
Vusumuzi DlaminiService Recovery Specialist
Clientele Life's reply20 Feb 2020, 09:22
Official
Dear nchedi C, At the outset I would like to apologize for the inconvenience caused regarding this matter. As per our discussion , we have addressed your concerns regarding the early debit order. It is important to note that the benefit of an early debit is to ensure that your policy is solidly in force on the Date of Commencement as selected at the time of your application. This debit methodology has significantly improved cover being effected for most clients and has further significantly reduced penalty charges. Furthermore , this reasonable premium collection method was explained 2016 and we confirm that we have since provided you with an alternate type of billing mechanism. I trust you find this in order .However, should you wish to contact us again please do not hesitate to do so. Yours sincerely,
Vusumuzi DlaminiService Recovery Specialist
Vusumuzi DlaminiService Recovery Specialist