LL
Lerato L
1 reviews | Active since Jan 2025
29 Jan 2025, 14:53
Requesting of refund of clientele policy
The debit order was unauthorised and I didn't register for clientele policy but the assistant is the one that did wrong he said that he wanted to show the company that he is proactive and interacting and get a 55 rand atleast.. I gave him my ID and phone number and he used that to open a policy which is a *****ulent and **** because he ******* me
Helpful (0)
Replies (6)0
Replies (6)
Clientele Life's replyOfficial
29 Jan 2025, 15:10Dear Lerato L,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
Clientele Life's reply29 Jan 2025, 15:10
Official
Dear Lerato L,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
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Lerato L's updateReviewer Update
29 Jan 2025, 17:03The investigator was assigned but I missed a call and when I try to call them back it says invalid number
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Lerato L's update29 Jan 2025, 17:03
Reviewer Update
The investigator was assigned but I missed a call and when I try to call them back it says invalid number
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Lerato L's updateReviewer Update
30 Jan 2025, 10:10I have been calling the clientele life number but it does not go through.i want my money and I want it cancelled.
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Lerato L's update30 Jan 2025, 10:10
Reviewer Update
I have been calling the clientele life number but it does not go through.i want my money and I want it cancelled.
Clientele Life's replyOfficial
31 Jan 2025, 08:44Dear Lerato L,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further.
Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS.
We trust you find this in order.
Regards,
Market Conduct
Clientele Life's reply31 Jan 2025, 08:44
Official
Dear Lerato L,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further.
Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS.
We trust you find this in order.
Regards,
Market Conduct
LL
Lerato L's updateReviewer Update
31 Jan 2025, 13:58Please call me on this number +*** at 15:00
LL
Lerato L's update31 Jan 2025, 13:58
Reviewer Update
Please call me on this number +*** at 15:00
Clientele Life's replyOfficial
04 Feb 2025, 16:01Dear Lerato L,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Lerato Putuka.
The escalation process was sent to your cell number.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so.
Regards,
Market Conduct
Clientele Life's reply04 Feb 2025, 16:01
Official
Dear Lerato L,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Lerato Putuka.
The escalation process was sent to your cell number.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so.
Regards,
Market Conduct