BN
Bonisile N
1 reviews | Active since Nov 2020
08 Nov 2020, 08:55
Requesting for cancelation of a clientele life policy
I wants to cancel my policy. My problem is am still a student and am not earning any income, at first I thought it was just an application but now they debit R204 per month which is too much for please help me cancel the policy. I can't afford it
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
09 Nov 2020, 09:31Dear Bonisile N,
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply09 Nov 2020, 09:31
Official
Dear Bonisile N,
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
10 Nov 2020, 09:04Dear Bonisile N,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
As per telephonic discussion we have assisted with your cancellation request and the policy was successfully cancelled as per request.
We have also outlined the reinstatement process should you wish to reinstate the policy in the near future.
We trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
As per telephonic discussion we have assisted with your cancellation request and the policy was successfully cancelled as per request.
We have also outlined the reinstatement process should you wish to reinstate the policy in the near future.
We trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply10 Nov 2020, 09:04
Official
Dear Bonisile N,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
As per telephonic discussion we have assisted with your cancellation request and the policy was successfully cancelled as per request.
We have also outlined the reinstatement process should you wish to reinstate the policy in the near future.
We trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
As per telephonic discussion we have assisted with your cancellation request and the policy was successfully cancelled as per request.
We have also outlined the reinstatement process should you wish to reinstate the policy in the near future.
We trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
BN
Bonisile N's updateReviewer Update
10 Nov 2020, 11:58So the money that I was debited will I get it back and if so when
BN
Bonisile N's update10 Nov 2020, 11:58
Reviewer Update
So the money that I was debited will I get it back and if so when
Clientele Life's replyOfficial
11 Nov 2020, 08:31Dear Bonisile N,
As per telephonic discussion we have explained that upon cancellation of a policy there is no refund due to you.
Kindly go through your policy schedule/documents to understand the terms and conditions outlined on the policy.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Kind Regards,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
As per telephonic discussion we have explained that upon cancellation of a policy there is no refund due to you.
Kindly go through your policy schedule/documents to understand the terms and conditions outlined on the policy.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Kind Regards,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply11 Nov 2020, 08:31
Official
Dear Bonisile N,
As per telephonic discussion we have explained that upon cancellation of a policy there is no refund due to you.
Kindly go through your policy schedule/documents to understand the terms and conditions outlined on the policy.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Kind Regards,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
As per telephonic discussion we have explained that upon cancellation of a policy there is no refund due to you.
Kindly go through your policy schedule/documents to understand the terms and conditions outlined on the policy.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Kind Regards,
Siphesihle Rodolo
Service Support Specialist
Clientele Life