NM
Noluvo M
1 reviews | Active since Jul 2020
05 Oct 2024, 18:58
Requesting a Refund
I am requesting a refund for funeral cover I took with them, as per our communication they debited more than we agreed up. On top of that they debited on child support grant wish is R530 and they debited R360. I’m not working and thats the money I depend on. Can I kindly get help with this.
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Replies (2)
Clientele Life's replyOfficial
07 Oct 2024, 08:33Dear Noluvo M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply07 Oct 2024, 08:33
Official
Dear Noluvo M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
07 Oct 2024, 12:40Dear Noluvo M,
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with our poliyholder to provide feedback and way forward regarding the concerns raised. We have since communicated that the policy in question has now been cancelled as requested and the cancellation process was explained accordingly. As discussed telephonically, we explained that there are no refunds and oversights from our side.
It is unfortunate that our policyholder decided to terminate our services, should there be a wish to continue with the policy we encourage our policyholder to urgently contact us and we will gladly welcome her back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with our poliyholder to provide feedback and way forward regarding the concerns raised. We have since communicated that the policy in question has now been cancelled as requested and the cancellation process was explained accordingly. As discussed telephonically, we explained that there are no refunds and oversights from our side.
It is unfortunate that our policyholder decided to terminate our services, should there be a wish to continue with the policy we encourage our policyholder to urgently contact us and we will gladly welcome her back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
Clientele Life's reply07 Oct 2024, 12:40
Official
Dear Noluvo M,
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with our poliyholder to provide feedback and way forward regarding the concerns raised. We have since communicated that the policy in question has now been cancelled as requested and the cancellation process was explained accordingly. As discussed telephonically, we explained that there are no refunds and oversights from our side.
It is unfortunate that our policyholder decided to terminate our services, should there be a wish to continue with the policy we encourage our policyholder to urgently contact us and we will gladly welcome her back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with our poliyholder to provide feedback and way forward regarding the concerns raised. We have since communicated that the policy in question has now been cancelled as requested and the cancellation process was explained accordingly. As discussed telephonically, we explained that there are no refunds and oversights from our side.
It is unfortunate that our policyholder decided to terminate our services, should there be a wish to continue with the policy we encourage our policyholder to urgently contact us and we will gladly welcome her back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life