FM
Fumani M
1 reviews | Active since Mar 2026
06 Mar 2026, 10:42
Requested to cancel plan with Clientele but it seems like they don't want to cancel
Clientele is a **** .I sent them an email 2 days ago requesting to cancel their perks plan and i have received a reply even now. I also tried contacting them via WhatsApp their agents are always not available. I know they are doing this deliberately because they want to deduct money 💰. I advise everyone no to join any policy with Clientele because when its time to cancel they don't want you to cancel because they want to keep on deducting money. I urge Clientele to resolve this matter quickly cause I am no longer interested in their services.My plan number is ***. Please cancel the plan
Helpful (0)
Replies (6)0
Replies (6)
Clientele Life's replyOfficial
06 Mar 2026, 10:45Dear Fumani M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply06 Mar 2026, 10:45
Official
Dear Fumani M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
FM
Fumani M's updateReviewer Update
06 Mar 2026, 10:56Please assist as soon as possible because I don't want to lose my money for something that does not align with my interests. I also request a email confirmation or sms confirmation of the cancelation
FM
Fumani M's update06 Mar 2026, 10:56
Reviewer Update
Please assist as soon as possible because I don't want to lose my money for something that does not align with my interests. I also request a email confirmation or sms confirmation of the cancelation
FM
Fumani M's updateReviewer Update
06 Mar 2026, 10:57How long is the process going to take
FM
Fumani M's update06 Mar 2026, 10:57
Reviewer Update
How long is the process going to take
FM
Fumani M's updateReviewer Update
06 Mar 2026, 11:23Pleased reply because this is a serious matter and I need it resolved very quick
FM
Fumani M's update06 Mar 2026, 11:23
Reviewer Update
Pleased reply because this is a serious matter and I need it resolved very quick
Clientele Life's replyOfficial
06 Mar 2026, 12:00Dear Fumani M,
We confirm that we have made contact with you to provide feedback regarding the concerns raised.
Kindly note that it was established as per our records that the correct cancellation process was not adhered to, resulting in your Clientele Perks Plan remaining "Active".
Kindly note that it was established as per our records that the correct cancellation process was not adhered to, resulting in your Clientele Perks Plan remaining "Active".
We confirm that your Clientele Perks Plan has been cancelled as requested and feedback has been sent to the email address provided.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
May you kindly accept our sincerely apologies for the misunderstanding and for any inconvenience that this may have caused you.
May you kindly accept our sincerely apologies for the misunderstanding and for any inconvenience that this may have caused you.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Recovery Specialist
Clientele Life
Clientele Life's reply06 Mar 2026, 12:00
Official
Dear Fumani M,
We confirm that we have made contact with you to provide feedback regarding the concerns raised.
Kindly note that it was established as per our records that the correct cancellation process was not adhered to, resulting in your Clientele Perks Plan remaining "Active".
Kindly note that it was established as per our records that the correct cancellation process was not adhered to, resulting in your Clientele Perks Plan remaining "Active".
We confirm that your Clientele Perks Plan has been cancelled as requested and feedback has been sent to the email address provided.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
May you kindly accept our sincerely apologies for the misunderstanding and for any inconvenience that this may have caused you.
May you kindly accept our sincerely apologies for the misunderstanding and for any inconvenience that this may have caused you.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Recovery Specialist
Clientele Life
FM
Fumani M's updateReviewer Update
06 Mar 2026, 12:04Please note that I have accepted your apology. However your clientele debit order is still active on my capitec app and I would really appreciate it if it would be deactivated because we can say that the plan is canceled but money will continue to be deducted from my account so please deactivated the mandate debit order
FM
Fumani M's update06 Mar 2026, 12:04
Reviewer Update
Please note that I have accepted your apology. However your clientele debit order is still active on my capitec app and I would really appreciate it if it would be deactivated because we can say that the plan is canceled but money will continue to be deducted from my account so please deactivated the mandate debit order