Request a cancellation and be refunded!!!!

I have had this Royalty plan for 3years now and haven't received any benefits from it.They debit my account twice in one month or late in a month and then early .Now im on a Life Plan policy which is R500 per month they deducted more than the R500 from my children's sassa money. Numerous times have i tried to get in contact with them and am still waiting for the agent to put me through to the correct department.The agent told me that since i live in a rural area with only a U-save and Wimpy and the other rewards location is out of my reach i could get a R1800 stamps and go buy food at u-save but I'm still waiting i only see coupons.Im requesting cancellations of both policies and a refund ,please thank U.I was unfairly dismissed an currently in a dispute and therefore am financial unstable.And have a debit order waiting for money in my account so that they can debit their patment.So this is urgent.Thank U.