1 reviews | Active since Apr 2020
Reporting Dobsonville Agent Working under Credico
I am really angry and ****ed I am not happy about what your Agent Siya did taking my phone and accessing my Personal phone and grabbing my phone the suddenly he grabs my phone and sign me up without my knowledge secondly after accepting the debit check message he deleted it now I am seeing messages that I joined while this person found me on my Banking app and he doesn't even ask permission from me to access and straight to my personal information on my Capitec Bank app please cancel this policy with policy number *** and I fought with your agent and requested he give me his contact details *** teach your agents to firstly talk to a person not grab their stuff this is a serious case and I am a woman when a man comes and just grab my phone on top of everything forcefully I get traumatized woman die everyday due to GBV I hope I will get a response quickly thank you my contact details are *** Miss NK Sindane
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Philips has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Philips has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct