Regarding Urgent Refund which needed to be Done Same day as per Michael Tshabala

Attention Michael Tshabala, as per your previous communication please ensure that the R 977 is reversed an paid immediately back into my Bank account urgently.

I am waiting for my Refund to be Done Immediately. My funds went off my bank account yesterday, as per communication from Michael Tshabala said that my Refund of R 977 will be done as this was not Done. I am Extremely Upset with this. May you please reverse the amount of R 977 back into my Account as I really need my Funds Urgently Back.

Clientele was very quick to take my money and now they taking so long to refund me. I was promised by two consultants of the company that my Refund will done and up until now. No response from them.

Attention Judith,Kindly be advised I have forwarded you my bank statement via watsapp on the watsapp number you have provided me with. May you please ensure that my Refund is done Urgently as I don't have food at home.Your urgent assistance is much appreciated. Kindly confirm that you have received my bank statement. Kindly attend to my refund Kind regardsVikesh Naidoo ***
Good day Judith Mboweni, I trust you are well. Kindly be advised I have sent via watsapp from my watsapp number ***. Which is the same as my contact number ***. May you please confirm that you have received the bank statement and proceed with my refund.Kind regardsVikesh Naidoo *** Show quoted text

Good day Judith,I trust you are well. What is the delay that you are experiencing in doing my refund as now I am extremely upset I forwarded my bank statement. Clientele was quick to take my money what is the delay to pay it back.I did my part. May you please proceed with my refund as this is not right. I am very upset with the way I am being treated as a customer.Your urgent assistance is much appreciated. Kind regards Vikesh Naidoo*** Show quoted text

Attention Judith, I would appreciate if my refund is done today as this is not fair. The consultant Michael Tshabala and you confirmed that you going to get it resolved and nothing has been done. I sent through my bank statement via watsapp and right up until now. You have done nothing about it. Can you please refer my matter to management, directors and CEO has this is not right Clientele was fast to debit my money and I was promised that my funds will be refunded back. May you please ensure that my funds is refunded now immediately.Your assistance is much appreciated. Kind regards Vikesh Naidoo *** Show quoted text

To the Directors and CEO of Clientèle Life, I am extremely upset, that I was treated like this and I was not given anytime of Compensation for youll taking my Money off my Account when it was not Suppose to happen, and Clientèle Life only refunded my money back and apologized, I feel they were suppose to compensate me with something. They only apologized for inconvenience. I would appreciate if something can be done for me. Your urgent assistance is much appreciated.

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Vikesh5 reviews | Active since Dec 2014

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24 Mar 2022, 21:19Regarding Urgent Refund which needed to be Done Same day as per Michael TshabalaDear Mr Naidoo

It is a pleasure to assist you.

We have received your email and it is a pleasure to be of your assistance.

As per our earlier telephonic conversation, I have requested for a same day refund to be paid for the March 2022 premium as you had requested to start your premium payment in April 2022.

Your cover will resume when we receive the April 2022 premium as discussed ( No cover in the month where a refund has been made)

I have logged a complaint regarding the sales consultant and team leader who gave you misleading information, they should be in contact with you within 10 working days. Your reference number is CER671607.

Clientèle is here to help, because we value you as a client and thank you for the trust you have put in us to cover you and your loved ones.

We have put together a few options for you to consider, below, to ensure we continue to cover yourself and your loved ones. We have sent you a Free Gift for 3 months as a “Thank You” from us to you, for your continued support.

The Free Gift options are mobile data, movie tickets, and food or fashion vouchers. You will receive your first free gift within 24 hours, and then every month for the next 2 months provided you are still an active Clientèle Policyholder.

Should we not receive payment for three consecutive months, your policy will be on a lapsed status. This means it will no longer be active and there will be no refund for the premiums paid.

Please respond to the email or sms which you will receive to rate the service I have provided you with.

“Please note should an Insured Life who has been fully vaccinated via an approved Vaccination scheme against COVID-19 pass away during the waiting period, we will pay the total funeral benefit amount subject to meeting all other requirements of this policy. Please refer to your Policy Schedule.”

We have made it easier for our client to access their policy information through self service site. You can register on the self-service and access your policy information as well as your membership card.

All you need to register is your ID number and your cell phone number. Go to http://selfservice.clientele.co.za or click on the registration link on www.clientele.co.za or dial *120*337#.

DebiCheck is the name for a specific type of debit order. A DebiCheck debit order is one that you confirm, electronically on a once-off basis (at the start of your contract). Its purpose is for you to confirm the details of the debit order with your bank before it is processed to your bank account.

· A USSD session will open on your phone and you will need to approve this immediately. If not, then you will then have to access a different banking channel e.g. the branch, banking app or ATM to authenticate Debi – Check.

· You may also authenticate the Debi-Check via mobile app by going to the “Policies Tab” and selecting the policy where they wish to authenticate Debi-Check. Should you receive a pending status, then you must try again in 30 minutes.


Get Ultimate value from your Ultimate Plan

The longer you keep your Ultimate Plan, the more your Premium Payback Benefit will grow. Furthermore, you have the option to have 50% of your accumulated premiums paid back to you at age 65 (applicable to members who join before age 50). The remaining 50% of premiums paid will be paid back to the beneficiaries upon death. Visit www.clientele.co.za to find out more.

Add a silver lining to your life with our exciting Rewards Benefit.

Get all the great savings available of Clientèle Rewards PLUS so much more.

In addition to savings on groceries, health and beauty products, fashion items and travel with Clientèle Rewards, you will also receive:

ENTERTAINMENT: Save from 10% to 50% on movie tickets when you join Clientèle Rewards. Enjoy savings of up to 50% on Nu Metro movie vouchers and 10% discounts from Ster-Kinekor.

DINING: Get up to R100 back when dining at over 1,000 participating restaurants across South Africa.

To get all these amazing benefits, simply search for the “Clientele” app on the Google Play or Apple App Store and download. Follow the registration prompts for Clientèle Rewards and start saving today.



Kind Regards
Michael Tshabalala

Client Services Correspondence
Clientèle Life

Tel **********
WhatsApp **********
Email ***********

Clientèle Office Park • Cnr Rivonia and Alon Roads •Morningside

www.clientele.co.za • www.clientele.mobi
Clientele Life is an authorized Financial Services Provider. FSP number: 15268
Clientele Self Service is an easy way to access your policy details.
All you need to register is your ID number and your cell phone number. Go to or click on the registration link on www.clientele.co.za or by dialling *120*337#
From: vikesh naidoo <***********>
Date: Monday, 14 March 2022, 15:46:15
To: <***********>
Subject: Urgent: Funeral Cover, Full Name Vikesh Naidoo, Identity Number **********084 [CSE: uJzYLh, TKT: hxAgrV]

Attention Director, Ceo of Clientele
I trust you are well. Kindly be advised I took out a funeral cover on Saturday the 12 th March at Signet Terrace with your Consultant, I was informed that my First Premium would go of on the 25 th April 2022, as I explained the consultant this month I am financially committed, the consultant told me that she called her team leader, who also confirmed that my first premium was going to be the 25th April 2022, today when I meet up with another consultant at signet terrace they told me that's not the case and my first premium is due in this month. I was given false information and this is not right. I would appreciate if you can change my debit order date to the 25 th April 2022, as this was initially the reason I took out the policy. I would appreciate if this could be done urgently, if this cannot be done then I would like clientele to cancel my policy as I was communicated the wrong information.
Your urgent response is much appreciated.
Kind regards
Vikesh Naidoo
**********


The Clientele Group consists of, amongst others, Clientele Limited, Clientele Life Assurance Company Limited, "IFA" a division of Clientele Life Assurance Company Limited and Clientele General Insurance Limited. Both Clientele Life Assurance Company Limited (FSP No: 15268) and Clientele General Insurance Limited (FSP No: 34655) are licensed insurers and authorised Financial Services Providers.


By receiving, reading or acting upon this email you automatically consent to the Clientele Group email disclaimer which can be viewed at https://www.clientele.co.za/terms-and-conditions.



Attention Michael,

How are you doing. As per your email below can you please arrange for my refund to be done immediately as it was promised to be done immediately. May you please ensure that R 977, be refunded immediately as it was deducted from my bank account today on the 24 th March 2022. May you please arrange for it to be done immediately.
I will Really appreciate that you keep to your promise as per the email.

Your urgent assistance is much appreciated.

Kind regards
Vikesh Naidoo
**********
Show quoted text
Vikesh:24 Mar 2022, 21:24Kindly be advised the R977 was deducted from my Bank account and it was not reversed, may you please ensure that it is reversed immediately as per your communication. Vikesh:24 Mar 2022, 21:26Attention Michael Tshabala, as per your previous communication please ensure that the R 977 is reversed an paid immediately back into my Bank account urgently.


Clientele Life's reply:25 Mar 2022, 10:23Dear Vikesh N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.

Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life Vikesh:25 Mar 2022, 10:30I am waiting for my Refund to be Done Immediately. My funds went off my bank account yesterday, as per communication from Michael Tshabala said that my Refund of R 977 will be done as this was not Done. I am Extremely Upset with this. May you please reverse the amount of R 977 back into my Account as I really need my Funds Urgently Back. Clientele Life's reply:25 Mar 2022, 11:36Dear Vikesh N

Our attempts to contact you have not been successful.

Kindly provide us with an alternate number to contact you on or a convenient time when we can contact you.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Private ReplyVikesh:25 Mar 2022, 11:44Kindly be advised my contact number is ***. I was just busy in a meeting. Out of a meeting now. You may call mePrivate ReplyVikesh:25 Mar 2022, 11:45Kindly be advised my contact number is ***. I was just busy in a meeting. Out of a meeting now. You may call mePrivate ReplyVikesh:25 Mar 2022, 11:47May you please contact me now as I was in a meeting. Ur urgent response is much appreciated Private ReplyVikesh:25 Mar 2022, 12:49Kindly be advised I have sent my bank statement to Judith Mboweni via watsapp and email, she said she is going to do my refund today. May you please arrange for my refund to be done Private ReplyVikesh:25 Mar 2022, 13:18CER 672759,
I have sent my bank statement, Judith Mboweni said she is going to do the refund back into my Bank account for the amount of R 977. Today, may you please ensure its done. Private ReplyVikesh:25 Mar 2022, 13:33Clientele was very quick to take my money and now they taking so long to refund me. I was promised by two consultants of the company that my Refund will done and up until now. No response from them.

Vikesh:25 Mar 2022, 13:39Attention Judith,Kindly be advised I have forwarded you my bank statement via watsapp on the watsapp number you have provided me with. May you please ensure that my Refund is done Urgently as I don't have food at home.Your urgent assistance is much appreciated. Kindly confirm that you have received my bank statement. Kindly attend to my refund Kind regardsVikesh Naidoo ********** Good day Judith Mboweni, I trust you are well. Kindly be advised I have sent via watsapp from my watsapp number **********. Which is the same as my contact number **********. May you please confirm that you have received the bank statement and proceed with my refund.Kind regardsVikesh Naidoo ********** Show quoted textGood day Judith,I trust you are well. What is the delay that you are experiencing in doing my refund as now I am extremely upset I forwarded my bank statement. Clientele was quick to take my money what is the delay to pay it back.I did my part. May you please proceed with my refund as this is not right. I am very upset with the way I am being treated as a customer.Your urgent assistance is much appreciated. Kind regards Vikesh Naidoo********** Show quoted textAttention Judith, I would appreciate if my refund is done today as this is not fair. The consultant Michael Tshabala and you confirmed that you going to get it resolved and nothing has been done. I sent through my bank statement via watsapp and right up until now. You have done nothing about it. Can you please refer my matter to management, directors and CEO has this is not right Clientele was fast to debit my money and I was promised that my funds will be refunded back. May you please ensure that my funds is refunded now immediately.Your assistance is much appreciated. Kind regards Vikesh Naidoo ********** Show quoted textClientele Life's reply:25 Mar 2022, 15:16Dear Vikesh N
As per a telephonic discussion with Judith Mboweni, we confirmed that a refund has been processed and the turnaround time for the funds to reflect in your account has been confirmed.

We would like to take this opportunity to apologize for any inconvenience experienced and assure you that this is not the level of service we aim to offer.

We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Shanitha Hanuman Service Support Supervisor Clientele Life


Vikesh:25 Mar 2022, 15:40Thanks for your response. Much appreciated Private ReplyClientele Life's reply:28 Mar 2022, 09:23Dear Vikesh N

Our records indicate that the refund was processed successfully.

Thank you for bringing this matter to our attention and allowing us the opportunity to assist you.

We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Shanitha Hanuman Service Support Supervisor Clientele Life Vikesh:04 Apr 2022, 10:54To the Directors and CEO of Clientèle Life, I am extremely upset, that I was treated like this and I was not given anytime of Compensation for youll taking my Money off my Account when it was not Suppose to happen, and Clientèle Life only refunded my money back and apologized, I feel they were suppose to compensate me with something. They only apologized for inconvenience. I would appreciate if something can be done for me. Your urgent assistance is much appreciated. Vikesh:04 Apr 2022, 11:07Attention Judith Mboweni, Attention Directors, Ceo and Management,I am extremely upset,that Clientèle was at fault and they didn't even bother to compensate me, I was not given any compensation for youll taking my Money off my Account when it was not Suppose to happen, and Clientèle Life only refunded my money back and apologized, I feel they were suppose to compensate me with something. They only apologized for inconvenience. I would appreciate if something can be done for me. Your urgent assistance is much appreciated. Private ReplyVikesh:04 Apr 2022, 11:17Attention Judith Mboweni, Directors, Ceo of Clientele, kindly be advised I am not happy with the outcome of my query and Clientèle took no accountability for there mistake, I was not given any sort of compensation, they took my money very fast, I would like clientele to please give me something for the inconvenience, as the mistake was on your side, not mines.Your urgent response is much appreciated.Kind Regards Vikesh Naidoo

Attention : Judith Mboweni, Shanita , kindly be advised I am not happy with the outcome as this was a Clientèle problem, and I was inconvenienced I would appreciate it, I could please be compensated for the Inconvenience. Your urgent assistance is much appreciated.

Attention. CEO, Directors, management of Clientèle Life, this was not my Fault and I even notified Clientèle Life regarding the debit order but it was still taken off, funds were refunded later. But this was not my fault. I feel I should be compensated for my time, and for the delay the refund took to take place. I am Extremely Upset and Disappointed at the way I was treated as a Customer.

Your urgent response is much appreciated

Kind regards
Vikesh Naidoo

I have escalated to this department
***

To whom it may Concern,
I trust this email this email finds you well. Kindly be advised I am extremely upset with the way I was treated as a Customer of Clientèle Life, my funds were deducted of my bank account, although I was informed otherwise. Clientele life then refunded me, but I was not happy about the resolution, I would like clientele life to please consider compensation as this was not my fault. This was a problem on Clientèle Life side

Your urgent response is much appreciated.
Kind regards Vikesh Naidoo *** ---------- Forwarded mesage ---------
From: Complaints <***>
Date: Mon, 04 Apr 2022, 11:51
Subject: Clientele Response : CER553250
To: vikesh naidoo <***>Show quoted text

Good day Judith Mboweni, thanks for your response, I escalated to that department is it possible that you can communicate with someone from that department regarding my escalation and get them to come back to me.

Kind regards
Vikesh Naidoo
***

} Dear Client This email serves to confirm that your matter has been assigned to an assessor for review and adjudication. As an investigation will be done in respect of your complaint, the assessor will be requesting information pertaining to the policy from the Company. This will also include requesting access to the Company’s systems and obtaining calls from the Company’s recording system where necessary. Our assessors finalise matters in accordance with turnaround times and this email further serves to confirm that you will receive a response in due course. Should the assessor be in a position to respond earlier than this, then this will be done accordingly. We would like to thank you for making use of the Company’s internal complaints escalation procedure and for escalating your complaint to our office. Your patience in this regard is appreciated. Regards, Office of the Independent Arbitrator



Tel *** • Email *** • Fax ***
Clientèle Office Park • Cnr Rivonia and Alon Roads • Morningside

www.clientele.co.za • www.clientele.mobi


The Clientele Group consists of, amongst others, Clientele Limited, Clientele Life Assurance Company Limited, "IFA" a division of Clientele Life Assurance Company Limited and Clientele General Insurance Limited. Both Clientele Life Assurance Company Limited (FSP No: 15268) and Clientele General Insurance Limited (FSP No: 34655) are licensed insurers and authorised Financial Services Providers.By receiving, reading or acting upon this email you automatically consent to the Clientele Group email disclaimer which can be viewed at https://www.clientele.co.za/terms-and-conditions.
To whom it may Concern,Thanks for your response. I would appreciate if this matter may be resolved as this was not my fault that I was communicated the wrong information regarding my first premium. Your urgent assistance is much appreciated.Kind regards Vikesh Naidoo*** Show quoted text

To whom it may Concern,
I trust you are well. Kindly be advised I have sent a letter confirming I have accepted the offer and would like the R 500 to be compensated as soon as possible.

I have attached letter below.

Kind regards Vikesh Naidoo *** Show quoted text

To whom it may Concern,I trust you are well. Kindly be advised I have attached a letter indicating that I have accepted the compensation offer. I am awaiting your urgent response waiting for my compensation. Please find my letter attached.

Your assistance is much appreciated.
Kind regards Vikesh Naidoo*** Show quoted text

To whom it may Concern,
I trust you are well. Kindly be advised I have sent a letter confirming I have accepted the offer and would like the R 500 to be compensated as soon as possible.

I have attached letter below.

Kind regards Vikesh Naidoo *** Show quoted text

To whom it may Concern,I trust you are well. Kindly be advised I have attached a letter indicating that I have accepted the compensation offer. I am awaiting your urgent response waiting for my compensation. Please find my letter attached.

Your assistance is much appreciated.
Kind regards Vikesh Naidoo*** Show quoted text


To whom it may Concern,

I trust you are well. Kindly be advised I have sent a letter confirming I have accepted the offer and would like the R 500 to be compensated as soon as possible.


I have attached letter below.


Kind regards
Vikesh Naidoo
***
Show quoted text
To whom it may Concern,

I trust you are well. Kindly be advised I have attached a letter indicating that I have accepted the compensation offer. I am awaiting your urgent response waiting for my compensation. Please find my letter attached.


Your assistance is much appreciated.

Kind regards
Vikesh Naidoo
***
Show quoted text

Attention Ceo, Directors, and senior Management of Clientèle Life, I am still awaiting a Response from your Complaints Arbitration Department Urgently.

Your urgent response is much appreciated.

Kind regards
Vikesh Naidoo
***

To whom it may Concern,
I trust you are well. Kindly be advised I have sent a letter confirming I have accepted the offer and would like the R 500 to be compensated as soon as possible.

I have attached letter below.

Kind regards Vikesh Naidoo *** Show quoted text

To whom it may Concern,I trust you are well. Kindly be advised I have attached a letter indicating that I have accepted the compensation offer. I am awaiting your urgent response waiting for my compensation. Please find my letter attached.

Your assistance is much appreciated.
Kind regards Vikesh Naidoo*** Show quoted text

Attention Complaints Arbitrator,I trust you are well. Kindly be advised I have received your correspondence yesterday dated the 05 April 2022, and I have sent an acceptance letter back to. Your department. Which I acknowledged to accept the offer of compensation, I am still waiting for an urgent response back from your department.Your assistance is much appreciated.Kind regardsVikesh Naidoo ***
On Tue, 05 Apr 2022, 16:26 vikesh naidoo <***> wrote:Show quoted text

Urgent Attention to whom it may Concern,I trust you are well. Kindly be advised I have sent a letter with acknowledgement of accepting the offer which you have indicated to me on email, as this was not my fault, it was Clientele life consultants fault.Your urgent response is much appreciated. I am awaiting for your response.Kind regards Vikesh Naidoo ***
On Tue, 05 Apr 2022, 15:54 Complaints Arbitrator <***> wrote:Show quoted text

Attention Complaints Arbitrator Department,I trust you are well, kindly be advised I have sent a letter saying I accept the offer, may you please advise when is clientele Life going to Compensate me the R 500 as per your communication, and correspondence.Your urgent response is much appreciated. Kind regards Vikesh Naidoo *** Show quoted text

To whom it may Concern,I trust you are well, kindly be advised as per your communication, and correspondence below I have emailed a letter through below indicating that I accept the offer and I would like to know when is clientele Life going to Compensate me the R 500 as per your below correspondence, and Communication. May you please advise when is Clientele Life going to process my compensation of R 500 into my Bank Account.
I am waiting for ur response

Kind regards Vikesh Naidoo ***
On Tue, 05 Apr 2022, 15:54 Complaints Arbitrator <***> wrote:Show quoted text

Attention Cleientele complaints Arbitrator Department, Management of Clientèle Life, Directors and CEO,

I trust you are well. Kindly be advised the person who is dealing with the matter, has only sent me one email, and I have responded with an acceptance off letter, however they have not indicated when the compensation payment is going to be in my bank account. The person who is dealing with the matter has not made contact besides one email, and no one has bothered to come back and inform me how far is the process. I will really appreciate urgent feedback


Your urgent assistance is much appreciated

Kind regards
Vikesh Naidoo
***

Attention Complaints Arbitrator Department, Management of Clientèle Life, Directors and CEO, I am awaking feedback from the Complaints Arbitrator Department, I have sent an acceptance letter to the offer of compensation, but they haven't come back to me indicating when is the compensation of R 500 going to be paid into my bank account. Your urgent assistance is much appreciated. I would appreciate if someone can come back to me urgently.