WJ
Willie J
1 reviews | Active since Oct 2018
16 Apr 2026, 15:13
Refusing to share policy copy.
Waiting excess of 10 days to receive a copy of my policy. Clientele keeps saying that it was emailed, but it does not come through. I receive the survey email and rate the service, but no email with what I actually requested. Consultant called me asking why the poor rating and I shared my experience with the consultant, that was 4 days ago, to this day, Istill do not have the policy
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
16 Apr 2026, 15:14 Dear Willie J,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Best regards,
Clientele Life's reply16 Apr 2026, 15:14
Official
Dear Willie J,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Best regards,
WJ
Willie J's updateReviewer Update
16 Apr 2026, 15:37Yes, a lot of inconvenience, I would like to know how I will be compensated for this inconvenience, stress and frustration. Apologizing is recognizing that you are at fault, but an act of true regret and accountability is compensation. Seeing that you acknowledge your fault, I would like to know how I will be compensated and I would also like to know will this also take 48 hours like everything else?
WJ
Willie J's update16 Apr 2026, 15:37
Reviewer Update
Yes, a lot of inconvenience, I would like to know how I will be compensated for this inconvenience, stress and frustration. Apologizing is recognizing that you are at fault, but an act of true regret and accountability is compensation. Seeing that you acknowledge your fault, I would like to know how I will be compensated and I would also like to know will this also take 48 hours like everything else?
Clientele Life's replyOfficial
17 Apr 2026, 06:47Dear Willie J,
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Best regards,
Clientele Life's reply17 Apr 2026, 06:47
Official
Dear Willie J,
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Best regards,