KM
KM M
1 reviews | Active since Jan 2014
06 Feb 2019, 08:21
Refusal to send sign up audio recording
Hi,
I have a funeral policy with clientele, and last year my father passed on and when I needed to claim it was rejected as they claimed that he was meant to wait for 12 months.
I however dispute that as I specifically remember asking that consultant of my father was to wait 6 months and he said yes.
And now I have since been requeating the audio recording of when I signed up and it's now 2 months and Clientele has not sent it
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
06 Feb 2019, 08:38 Dear Makama T
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply06 Feb 2019, 08:38
Official
Dear Makama T
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
08 Feb 2019, 08:21 Dear Makama T Your complaint has been received and investigated. We acknowledge receipt of your complaint and would like to sincerely apologise for the service rendered by our consultant, and for any inconvenience this may have caused you. We confirm that our Compliance Department has investigated the contents of your complaint and Thandeka Ncala has been in contact with you to provide the necessary feedback. With regards to the call recording and policy document we can confirm it has been sent to your email address that was confirmed telephonically. Our consultant will be in contact to confirm receipt of the recording and policy documents. We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again. Kind Regards, Compliance Department
Clientele Life's reply08 Feb 2019, 08:21
Official
Dear Makama T Your complaint has been received and investigated. We acknowledge receipt of your complaint and would like to sincerely apologise for the service rendered by our consultant, and for any inconvenience this may have caused you. We confirm that our Compliance Department has investigated the contents of your complaint and Thandeka Ncala has been in contact with you to provide the necessary feedback. With regards to the call recording and policy document we can confirm it has been sent to your email address that was confirmed telephonically. Our consultant will be in contact to confirm receipt of the recording and policy documents. We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again. Kind Regards, Compliance Department