XM
Xola M
1 reviews | Active since Oct 2019
23 Jul 2020, 13:32
Refusal to pay death claim
I have a funeral policy with Clientele, the person who is covered has died and they are refusing pay, claiming they will do investigation after lock down. This is very disappointing because they can verify from home affairs using all supp**** information. This is a disgrace to such a big company. I'm very hurt because I can't help bury the deceased
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
23 Jul 2020, 14:46 Dear Xola M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life's reply23 Jul 2020, 14:46
Official
Dear Xola M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life's replyOfficial
28 Jul 2020, 12:18Dear Xola M
Thank you for raising your concerns and for bringing this matter to our attention.
At the outset, we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Forensic Investigator has since been in contact with you regarding this claim.
Should you require any further assistance in this regard please feel free to contact us again.
Yours sincerely,
Claims Team
Thank you for raising your concerns and for bringing this matter to our attention.
At the outset, we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Forensic Investigator has since been in contact with you regarding this claim.
Should you require any further assistance in this regard please feel free to contact us again.
Yours sincerely,
Claims Team
Clientele Life's reply28 Jul 2020, 12:18
Official
Dear Xola M
Thank you for raising your concerns and for bringing this matter to our attention.
At the outset, we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Forensic Investigator has since been in contact with you regarding this claim.
Should you require any further assistance in this regard please feel free to contact us again.
Yours sincerely,
Claims Team
Thank you for raising your concerns and for bringing this matter to our attention.
At the outset, we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Forensic Investigator has since been in contact with you regarding this claim.
Should you require any further assistance in this regard please feel free to contact us again.
Yours sincerely,
Claims Team