1 reviews | Active since Jan 2014
Refusal to honour funeral cover claim
<p>I am writing to complain about Clientele Life refusing to honour a claim against the death of my sister who passed away o 17 November 2016. I started making payments towards the funeral cover in January 2016 which is ocer 6 months now, yet the company is refusing to honour the claim due to them claiming that I there is still a waiting period applying.</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
From the onset, we would like to extend our condolences for your loss. We have reviewed the complaint as well as the information provided to you when the policy was sold. In this regard, it was found that your policy lapsed due to non-payment that it was reinstated in July 2016. In this regard, it was found that you were provided with all the details surrounding the waiting period at the time of reinstatement.
We confirm that you were advised on the importance of notifying us timeously if your personal details, such as bank account, change to ensure that your future cover is not affected.
We trust you find this in order.
Regards
Stephan Groenewald
Compliance
From the onset, we would like to extend our condolences for your loss. We have reviewed the complaint as well as the information provided to you when the policy was sold. In this regard, it was found that your policy lapsed due to non-payment that it was reinstated in July 2016. In this regard, it was found that you were provided with all the details surrounding the waiting period at the time of reinstatement.
We confirm that you were advised on the importance of notifying us timeously if your personal details, such as bank account, change to ensure that your future cover is not affected.
We trust you find this in order.
Regards
Stephan Groenewald
Compliance