TM
Tshego M
1 reviews | Active since Jan 2024
26 Jan 2024, 13:26
Refusal of debicheck cancellation
I've since been recruited for Clientele Perks for a free trail run last December, yesterday they debited my account and I've since wanted to cancel yesterday, they left me hanging on call as well as their WhatsApp hotline and their email does not work. Please assist on how to combat this unfairness
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Replies (2)
Clientele Life's replyOfficial
26 Jan 2024, 14:00Dear Tshego M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply26 Jan 2024, 14:00
Official
Dear Tshego M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
31 Jan 2024, 08:08Dear Tshego M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Rhandzu Manganyi has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Rhandzu Manganyi has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct
Clientele Life's reply31 Jan 2024, 08:08
Official
Dear Tshego M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Rhandzu Manganyi has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Rhandzu Manganyi has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct