MM
Mokgadi M
1 reviews | Active since Jul 2018
01 May 2025, 07:38
Refusal of cancelation and refund
Good morning.
3 months back I met those guys who advertise clientele perks. I registered with them, went around the mall at soshanguve Crossing then I decided no I am going back to the I don't need their product.
Just last month i receive a debit order of 160 it is even debicheck and non reverse le, I could not even cancel the debit on my app. I wrote an email twice to them requesting them to cancel the debit order and return my money and they refused they keep on convincing me on the email. Now this morning again I get another debit order.
Can Clientele perks or life please cancel this and refund all my money please. I want my money back.
Helpful (0)
Replies (7)0
Replies (7)
Clientele Life's replyOfficial
02 May 2025, 07:41Dear Mokgadi M,
We acknowledge receipt of the issues brought up and sincerely regret any inconvenience.
The appropriate department has been notified of your inquiry and will get in touch with you to offer assistance.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We acknowledge receipt of the issues brought up and sincerely regret any inconvenience.
The appropriate department has been notified of your inquiry and will get in touch with you to offer assistance.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply02 May 2025, 07:41
Official
Dear Mokgadi M,
We acknowledge receipt of the issues brought up and sincerely regret any inconvenience.
The appropriate department has been notified of your inquiry and will get in touch with you to offer assistance.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We acknowledge receipt of the issues brought up and sincerely regret any inconvenience.
The appropriate department has been notified of your inquiry and will get in touch with you to offer assistance.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
02 May 2025, 10:30Dear Mokgadi M, It is our pleasure to address your concerns. We apologize for any inconvenience caused. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please note that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
Clientele Life's reply02 May 2025, 10:30
Official
Dear Mokgadi M, It is our pleasure to address your concerns. We apologize for any inconvenience caused. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please note that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
02 May 2025, 14:38Dear Mokgadi M,
We confirm that we made contact with you to assist and provide feedback regarding the concerns raised. At the outset, we would like to apologize for the inconvenience you may have experienced. As per our telephonic discussion with you, we have assisted with the cancellation of your Clientele Perks Plan where we have explained the losses and the implications. The cancellation letter is sent to the email address we have on record.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Service Support Specialist Clientele Life
We confirm that we made contact with you to assist and provide feedback regarding the concerns raised. At the outset, we would like to apologize for the inconvenience you may have experienced. As per our telephonic discussion with you, we have assisted with the cancellation of your Clientele Perks Plan where we have explained the losses and the implications. The cancellation letter is sent to the email address we have on record.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Service Support Specialist Clientele Life
Clientele Life's reply02 May 2025, 14:38
Official
Dear Mokgadi M,
We confirm that we made contact with you to assist and provide feedback regarding the concerns raised. At the outset, we would like to apologize for the inconvenience you may have experienced. As per our telephonic discussion with you, we have assisted with the cancellation of your Clientele Perks Plan where we have explained the losses and the implications. The cancellation letter is sent to the email address we have on record.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Service Support Specialist Clientele Life
We confirm that we made contact with you to assist and provide feedback regarding the concerns raised. At the outset, we would like to apologize for the inconvenience you may have experienced. As per our telephonic discussion with you, we have assisted with the cancellation of your Clientele Perks Plan where we have explained the losses and the implications. The cancellation letter is sent to the email address we have on record.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Service Support Specialist Clientele Life
MM
Mokgadi M's updateReviewer Update
02 May 2025, 14:40I received a call from Nonhlanhla to let me know that Clientele will not paying my money back because they di not have an email from my side indicating that they should cancel my subscription. She also stated that it is my problem that I did not use their services because they were available to me she further stated that I can take the matter further if I want but unfortunately I won't get any money back
Below is the autoreply email I received from then on the 5th of April and I Wan to know if they don't have any email from me why do I have a reply from them.
Clientele are those businesses that makes money out of people because why would you make me pay for what I did not use and tell me that if I have a problem I can take the matter further.
I am not taking any matter further I want my money back
Dear Client,Thank you for your email regarding cancellation of your policy. We value your relationship with Clientèle and would like to discuss your concerns personally.To process your cancellation request, please call us at ***. Our consultants are ready to assist you and ensure all your needs are properly addressed. Until we receive your call, your policy will remain active.Before you make your final decision, we would like to share that as a valued policyholder, you have access to Clientèle Royalty, our exclusive loyalty programme. When you DebiCheck and maintain your monthly premiums, you'll receive:
- FREE monthly savings on groceries, travel, entertainment, education, and fashion
- The chance to win your share of R10 Million in prizes
And more!Visit www.clientele.co.za to learn more about these benefits.Kind Regards
Clientèle
Operating Hours
Monday - Friday: 08h00 - 17h00
Saturdays: 08h00 - 12h00Tel number: ***
The Clientele Group consists of, amongst others, Clientele Limited, Clientele Life Assurance Company Limited, "IFA" a division of Clientele Life Assurance Company Limited and Clientele General Insurance Limited. Both Clientele Life Assurance Company Limited (FSP No: 15268) and Clientele General Insurance Limited (FSP No: 34655) are licensed insurers and authorised Financial Services Providers.
By receiving, reading or acting upon this email you automatically consent to the Clientele Group email disclaimer which can be viewed at https://www.clientele.co.za/terms-and-conditions
Below is the autoreply email I received from then on the 5th of April and I Wan to know if they don't have any email from me why do I have a reply from them.
Clientele are those businesses that makes money out of people because why would you make me pay for what I did not use and tell me that if I have a problem I can take the matter further.
I am not taking any matter further I want my money back
Dear Client,Thank you for your email regarding cancellation of your policy. We value your relationship with Clientèle and would like to discuss your concerns personally.To process your cancellation request, please call us at ***. Our consultants are ready to assist you and ensure all your needs are properly addressed. Until we receive your call, your policy will remain active.Before you make your final decision, we would like to share that as a valued policyholder, you have access to Clientèle Royalty, our exclusive loyalty programme. When you DebiCheck and maintain your monthly premiums, you'll receive:
- FREE monthly savings on groceries, travel, entertainment, education, and fashion
- The chance to win your share of R10 Million in prizes
And more!Visit www.clientele.co.za to learn more about these benefits.Kind Regards
Clientèle
Operating Hours
Monday - Friday: 08h00 - 17h00
Saturdays: 08h00 - 12h00Tel number: ***
The Clientele Group consists of, amongst others, Clientele Limited, Clientele Life Assurance Company Limited, "IFA" a division of Clientele Life Assurance Company Limited and Clientele General Insurance Limited. Both Clientele Life Assurance Company Limited (FSP No: 15268) and Clientele General Insurance Limited (FSP No: 34655) are licensed insurers and authorised Financial Services Providers.
By receiving, reading or acting upon this email you automatically consent to the Clientele Group email disclaimer which can be viewed at https://www.clientele.co.za/terms-and-conditions
MM
Mokgadi M's update02 May 2025, 14:40
Reviewer Update
I received a call from Nonhlanhla to let me know that Clientele will not paying my money back because they di not have an email from my side indicating that they should cancel my subscription. She also stated that it is my problem that I did not use their services because they were available to me she further stated that I can take the matter further if I want but unfortunately I won't get any money back
Below is the autoreply email I received from then on the 5th of April and I Wan to know if they don't have any email from me why do I have a reply from them.
Clientele are those businesses that makes money out of people because why would you make me pay for what I did not use and tell me that if I have a problem I can take the matter further.
I am not taking any matter further I want my money back
Dear Client,Thank you for your email regarding cancellation of your policy. We value your relationship with Clientèle and would like to discuss your concerns personally.To process your cancellation request, please call us at ***. Our consultants are ready to assist you and ensure all your needs are properly addressed. Until we receive your call, your policy will remain active.Before you make your final decision, we would like to share that as a valued policyholder, you have access to Clientèle Royalty, our exclusive loyalty programme. When you DebiCheck and maintain your monthly premiums, you'll receive:
- FREE monthly savings on groceries, travel, entertainment, education, and fashion
- The chance to win your share of R10 Million in prizes
And more!Visit www.clientele.co.za to learn more about these benefits.Kind Regards
Clientèle
Operating Hours
Monday - Friday: 08h00 - 17h00
Saturdays: 08h00 - 12h00Tel number: ***
The Clientele Group consists of, amongst others, Clientele Limited, Clientele Life Assurance Company Limited, "IFA" a division of Clientele Life Assurance Company Limited and Clientele General Insurance Limited. Both Clientele Life Assurance Company Limited (FSP No: 15268) and Clientele General Insurance Limited (FSP No: 34655) are licensed insurers and authorised Financial Services Providers.
By receiving, reading or acting upon this email you automatically consent to the Clientele Group email disclaimer which can be viewed at https://www.clientele.co.za/terms-and-conditions
Below is the autoreply email I received from then on the 5th of April and I Wan to know if they don't have any email from me why do I have a reply from them.
Clientele are those businesses that makes money out of people because why would you make me pay for what I did not use and tell me that if I have a problem I can take the matter further.
I am not taking any matter further I want my money back
Dear Client,Thank you for your email regarding cancellation of your policy. We value your relationship with Clientèle and would like to discuss your concerns personally.To process your cancellation request, please call us at ***. Our consultants are ready to assist you and ensure all your needs are properly addressed. Until we receive your call, your policy will remain active.Before you make your final decision, we would like to share that as a valued policyholder, you have access to Clientèle Royalty, our exclusive loyalty programme. When you DebiCheck and maintain your monthly premiums, you'll receive:
- FREE monthly savings on groceries, travel, entertainment, education, and fashion
- The chance to win your share of R10 Million in prizes
And more!Visit www.clientele.co.za to learn more about these benefits.Kind Regards
Clientèle
Operating Hours
Monday - Friday: 08h00 - 17h00
Saturdays: 08h00 - 12h00Tel number: ***
The Clientele Group consists of, amongst others, Clientele Limited, Clientele Life Assurance Company Limited, "IFA" a division of Clientele Life Assurance Company Limited and Clientele General Insurance Limited. Both Clientele Life Assurance Company Limited (FSP No: 15268) and Clientele General Insurance Limited (FSP No: 34655) are licensed insurers and authorised Financial Services Providers.
By receiving, reading or acting upon this email you automatically consent to the Clientele Group email disclaimer which can be viewed at https://www.clientele.co.za/terms-and-conditions
Clientele Life's replyOfficial
02 May 2025, 14:46Dear Mokgadi M,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
The escalation process has been discussed should you not be satisfied with the outcome of your complaint. You can direct your complaint to the Complaints Arbitrator to the email address ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised.
The escalation process has been discussed should you not be satisfied with the outcome of your complaint. You can direct your complaint to the Complaints Arbitrator to the email address ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Clientele Life's reply02 May 2025, 14:46
Official
Dear Mokgadi M,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
The escalation process has been discussed should you not be satisfied with the outcome of your complaint. You can direct your complaint to the Complaints Arbitrator to the email address ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised.
The escalation process has been discussed should you not be satisfied with the outcome of your complaint. You can direct your complaint to the Complaints Arbitrator to the email address ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
MM
Mokgadi M's updateReviewer Update
02 May 2025, 14:55It seems like you're drafting a complaint or request letter. Here's a polished version:
Dear Nonhlanhla ,
Thank you for canceling my policy. However, as discussed over the phone, I kindly request a refund for the unused services. I haven't utilized any benefits, and I'd appreciate the return of my money.
Thank you
Dear Nonhlanhla ,
Thank you for canceling my policy. However, as discussed over the phone, I kindly request a refund for the unused services. I haven't utilized any benefits, and I'd appreciate the return of my money.
Thank you
MM
Mokgadi M's update02 May 2025, 14:55
Reviewer Update
It seems like you're drafting a complaint or request letter. Here's a polished version:
Dear Nonhlanhla ,
Thank you for canceling my policy. However, as discussed over the phone, I kindly request a refund for the unused services. I haven't utilized any benefits, and I'd appreciate the return of my money.
Thank you
Dear Nonhlanhla ,
Thank you for canceling my policy. However, as discussed over the phone, I kindly request a refund for the unused services. I haven't utilized any benefits, and I'd appreciate the return of my money.
Thank you
Clientele Life's replyOfficial
02 May 2025, 15:06Dear Mokgadi M,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
Kindly note that there is no refund due after the cancellation of your Clientele Perks Plan.
The escalation process has been discussed should you not be satisfied with the outcome of your complaint. You can direct your complaint to the Complaints Arbitrator to the email address ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised.
Kindly note that there is no refund due after the cancellation of your Clientele Perks Plan.
The escalation process has been discussed should you not be satisfied with the outcome of your complaint. You can direct your complaint to the Complaints Arbitrator to the email address ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Clientele Life's reply02 May 2025, 15:06
Official
Dear Mokgadi M,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
Kindly note that there is no refund due after the cancellation of your Clientele Perks Plan.
The escalation process has been discussed should you not be satisfied with the outcome of your complaint. You can direct your complaint to the Complaints Arbitrator to the email address ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised.
Kindly note that there is no refund due after the cancellation of your Clientele Perks Plan.
The escalation process has been discussed should you not be satisfied with the outcome of your complaint. You can direct your complaint to the Complaints Arbitrator to the email address ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life