RM
Rethabile M
1 reviews | Active since Apr 2021
26 Apr 2021, 16:08
Refunding my IFA money
I joined IFA last month. IFA's presentation is deceiving. According to the video you must join for "free" then you won't pay any money. I joined that way. We get told that "the money you earn is the money thst will be taken from your account. You get assured that you have nothing to lose.I promise you that this is not true. You need to pay to get your earnings, your people must pay for you to get paid. Toady R420.00 was debited from my account then they said I'll get refunded in 45 days!! I tried use the whatsapp portal to cancel the policy 2 weeks before but it was not working. I tried a lot of times but nothing worked out so today they took my money. I want my money ASAP!!
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Replies (2)
Clientele Life's replyOfficial
28 Apr 2021, 10:07Dear Rethabile M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply28 Apr 2021, 10:07
Official
Dear Rethabile M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
29 Apr 2021, 11:07Dear Rethabile M
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken, as discussed we will gladly refund you the premium that was received. Should you require further assistance please feel free to contact us. Kind Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken, as discussed we will gladly refund you the premium that was received. Should you require further assistance please feel free to contact us. Kind Regards,
Market Conduct
Clientele Life's reply29 Apr 2021, 11:07
Official
Dear Rethabile M
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken, as discussed we will gladly refund you the premium that was received. Should you require further assistance please feel free to contact us. Kind Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken, as discussed we will gladly refund you the premium that was received. Should you require further assistance please feel free to contact us. Kind Regards,
Market Conduct