MN
Mosisdi N
1 reviews | Active since Nov 2024
13 Nov 2024, 10:11
Refund time is more than 48 hours
Hi is been more than 72 hours working days an the money is not in the bank,can you please clarify me why you doing this to my child,deducting money in his account is ok,but refunding him is a problem
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Replies (4)
Clientele Life's replyOfficial
13 Nov 2024, 11:46Dear Mosisdi N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Nonhlanhla NgwenyaService Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Nonhlanhla NgwenyaService Support Specialist
Clientele Life
Clientele Life's reply13 Nov 2024, 11:46
Official
Dear Mosisdi N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Nonhlanhla NgwenyaService Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Nonhlanhla NgwenyaService Support Specialist
Clientele Life
Clientele Life's replyOfficial
13 Nov 2024, 14:27Dear Mosisdi N,
We confirm that we made contact with the policy payer regarding the concerns raised.
At the outset we would like to apologize for the delay in paying the refund. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund will be paid within 24 hours.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
We confirm that we made contact with the policy payer regarding the concerns raised.
At the outset we would like to apologize for the delay in paying the refund. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund will be paid within 24 hours.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Clientele Life's reply13 Nov 2024, 14:27
Official
Dear Mosisdi N,
We confirm that we made contact with the policy payer regarding the concerns raised.
At the outset we would like to apologize for the delay in paying the refund. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund will be paid within 24 hours.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
We confirm that we made contact with the policy payer regarding the concerns raised.
At the outset we would like to apologize for the delay in paying the refund. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund will be paid within 24 hours.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
MN
Mosisdi N's updateReviewer Update
14 Nov 2024, 15:10Please clarify me is 24 hours now going to be 48 hours ,cause that is nsfas money my son is in need of that money you don't want to refund,till now the money is not in the bank and from the 8 th you promise to refund
MN
Mosisdi N's update14 Nov 2024, 15:10
Reviewer Update
Please clarify me is 24 hours now going to be 48 hours ,cause that is nsfas money my son is in need of that money you don't want to refund,till now the money is not in the bank and from the 8 th you promise to refund
Clientele Life's replyOfficial
15 Nov 2024, 11:44Dear Mosisdi N,
It is our pleasure to address your concerns. We apologize for any inconvenience caused.
Our attempts to contact our policyholder on the cell phone number provided for the purpose of discussing and addressing the concerns raised were unsuccessful.
We confirm that the premium refund was processed and paid to our policyholder’s bank account. Should there be further concerns, we urge our policyholder to contact our Offices and we will gladly assist.
We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
It is our pleasure to address your concerns. We apologize for any inconvenience caused.
Our attempts to contact our policyholder on the cell phone number provided for the purpose of discussing and addressing the concerns raised were unsuccessful.
We confirm that the premium refund was processed and paid to our policyholder’s bank account. Should there be further concerns, we urge our policyholder to contact our Offices and we will gladly assist.
We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Clientele Life's reply15 Nov 2024, 11:44
Official
Dear Mosisdi N,
It is our pleasure to address your concerns. We apologize for any inconvenience caused.
Our attempts to contact our policyholder on the cell phone number provided for the purpose of discussing and addressing the concerns raised were unsuccessful.
We confirm that the premium refund was processed and paid to our policyholder’s bank account. Should there be further concerns, we urge our policyholder to contact our Offices and we will gladly assist.
We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
It is our pleasure to address your concerns. We apologize for any inconvenience caused.
Our attempts to contact our policyholder on the cell phone number provided for the purpose of discussing and addressing the concerns raised were unsuccessful.
We confirm that the premium refund was processed and paid to our policyholder’s bank account. Should there be further concerns, we urge our policyholder to contact our Offices and we will gladly assist.
We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life