Refund Request
<p>I ask them to cancel the policy but they didn't cancel it and the debited the money.so I want them to transfer the money back into my account. Ref: ********** 33</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Please note that the complaint lodged was received and the contents noted regarding your refund request.
We have attempted to contact you on the 12/05/2017 and 15/05/2017 on the cell phone number provided to discuss and address your complaint, unfortunately with no success.
Kindly note that we have reviewed your raised concerns and confirm that you have been assisted on your enquiry on 12/05/2017 as per records on the system. We would also like to apologize for any inconvenience caused in this regard.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Best regards,
Please note that the complaint lodged was received and the contents noted regarding your refund request.
We have attempted to contact you on the 12/05/2017 and 15/05/2017 on the cell phone number provided to discuss and address your complaint, unfortunately with no success.
Kindly note that we have reviewed your raised concerns and confirm that you have been assisted on your enquiry on 12/05/2017 as per records on the system. We would also like to apologize for any inconvenience caused in this regard.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Best regards,