Refund - policy opened ********** by consultant

I am really unhappy to say the least regards to the outcome of your investigation. A lady Bongiwe Twala who worked for Clientele got dismissed after it was found that she opened a policy on my name pretending to work for a recruitment company that recruits people to work for your so called emergency care. R600 was deducted from my account on the 27th of Feb I logged in a complain only to find our that this lady opened a policy in my name under a face address to say the least. The matter was dealt with my Lucia Mphapo who kept on calling me reassuring me that the matter is being felt with and still in progress of investigation. After completing the investigation she called me in the 16th of March reasuing me that I would get my money refunded back within 7to 10 working days. Now yesterday was the last day no refund I called in TODAY spoke to on of your consultants who reassured me she will ask them to call me back. This is getting very tiring and frustrating. I'm spend my time and airtime calling your call center for what should have been finalized already. Your services leave nothing but a bad an bitter taste in my mouth. You've dismissed the lady how about getting my money back. I also referred the matter to the Ombudsman and was told you should have refunded me within 24-48 hours after her dismissal. I want this matter dealt with by the end of business I think I've talked and dealt with you ke enough now. Can someone PLEASE CALL ME BACK AND EXPLAIN THE HOLD UP ON MY REFUND!