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Maparaka M
1 reviews | Active since Feb 2020
02 Jul 2020, 16:11
Refund - Policy Cancellation
I opened a policy for my uncle in February 2020 with Clientele. Unfortunately he passed away the following month, March 2020. However, I only managed to request cancellation on the 2 July 2020. When I request them a refund of my premiums since March - June 2020, they are refusing even when I offer to provide them with a copy of death certificate. Funny enough, other companies do refund their clients if they provide a copy of death certificate.
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Replies (2)
Clientele Life's replyOfficial
03 Jul 2020, 09:27Dear Maparaka M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life's reply03 Jul 2020, 09:27
Official
Dear Maparaka M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life's replyOfficial
06 Jul 2020, 15:21Dear Maparaka M,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you on 06 July 2020 on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you on 07 July 2020 to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Judith MboweniService Recover Specialist
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you on 06 July 2020 on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you on 07 July 2020 to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Judith MboweniService Recover Specialist
Clientele Life's reply06 Jul 2020, 15:21
Official
Dear Maparaka M,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you on 06 July 2020 on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you on 07 July 2020 to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Judith MboweniService Recover Specialist
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you on 06 July 2020 on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you on 07 July 2020 to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Judith MboweniService Recover Specialist