Refund of 3 months premiums LIWL

Hi Hellopeter

I would like to report Clientele,I had a policy with them from B3 underwritten by Clientele.I sent a cancellation letter of the policy on the 27 April 2025 and they sent me a cancellation letter on the 12 June to confirm cancellation of the policy.

I have since requested for refund of the money deducted from my persal for June,July,August but I dont get any refund and I sent them all necessary documents with bank details.Kindly assist.

Kind regards Shabangu Patience ***

Hi Patience

Thanks for getting in touch.

We're sorry for the frustration that you seem to be experiencing.

We unfortunately cannot comment or respond on behalf of a company, and we’re unable to offer you any specific advice - nor do we intervene with a business on your behalf.

We therefore encourage you to please go and write a review of your customer service experience directly on the website. We're unfortunately not permitted to do this for you.

All you have to do is to go to www.hellopeter.com, click on ‘write a review’ and please follow the steps.

Feel free to reach out if you have any questions or need further assistance, and we’ll be happy to help.

Kind Regards

Jocelyn Groenewald | Customer Service & Support

__________________________________________________ I cancelled my policy early June and received cancellation letter but they dont want to refund me because they stiil deducting on persal.They owe me 3 months premiums and they have all details n banking details.Quick to deduct but fails to refund.