SM
Samkelisiwe M
1 reviews | Active since Apr 2026
14 Apr 2026, 11:13
Refund not paid out
Clientele health plan was cancelled and promised that my R618 will be refunded to my account in 10 days still nothing it’s been 12 dss as days waiting I don’t have my ticket money for work they keep sending emails saying the policy was cancelled Policy number is ***
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Replies (2)
Clientele Life's replyOfficial
14 Apr 2026, 11:17Dear Samkelisiwe M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply14 Apr 2026, 11:17
Official
Dear Samkelisiwe M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
16 Apr 2026, 09:51 Dear Samkelisiwe M,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the numbers we have on record resulted in no success on the 15th of April 2026 resulted in no c success.
Furthermore, I would like to apologise for the delay in processing your refund but this was due to a back-log our refunds department had.
The funds were paid on the 15th of April 2026 and should be reflecting in your bank account later today.
I trust you find this in order. However, should you wish to contact us again please do not hesitate to do so on *** or email: ***
Vusumuzi Dlamini
Service Support Specialist
Client Services IFA/SS
Service Support Specialist
Client Services IFA/SS
Clientele Life's reply16 Apr 2026, 09:51
Official
Dear Samkelisiwe M,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the numbers we have on record resulted in no success on the 15th of April 2026 resulted in no c success.
Furthermore, I would like to apologise for the delay in processing your refund but this was due to a back-log our refunds department had.
The funds were paid on the 15th of April 2026 and should be reflecting in your bank account later today.
I trust you find this in order. However, should you wish to contact us again please do not hesitate to do so on *** or email: ***
Vusumuzi Dlamini
Service Support Specialist
Client Services IFA/SS
Service Support Specialist
Client Services IFA/SS