WN
Wayzee N
1 reviews | Active since May 2021
24 May 2021, 19:51
Refund my money
I have cancelled the clientele plan but they still taking money from my account of which i don't know why are they still taking it. Now i have to borrow money because they stole my money i need it they must refund me, this is not a stupid joke it's my money and for a matter of fact i cancelled the plan and surely they claim to be working properly with customers but this clearly shows thier **********.
They know what to do, i need my money back withing 48 hours.
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Replies (2)
Clientele Life's replyOfficial
25 May 2021, 08:28Dear Wayzee N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply25 May 2021, 08:28
Official
Dear Wayzee N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
01 Jun 2021, 09:43Dear Wayzee N, At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback was provided on the 25th May and also assisted you as per request received. Furthermore , I have informed you of the next process with our Compliance department and final feedback will be provided. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life Insurance
Clientele Life's reply01 Jun 2021, 09:43
Official
Dear Wayzee N, At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback was provided on the 25th May and also assisted you as per request received. Furthermore , I have informed you of the next process with our Compliance department and final feedback will be provided. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life Insurance