Refund my money

Dear Clientele,

I trust you are doing well.

I am writing this email as an unhappy client. With all the false adverti*****ts you guys do on TV. On the 12 October I got a call from one of your sales consultants Zama Zondo hope I got her name right. She was selling a funeral plan with false rewards. On the call she mentioned if I join your policy I will be receiving R2000 grocery voucher from you guys monthly and I can use it at Shoprite, she also mentioned that I will only be able to use the voucher whenever you guys debit the money on my account. She said the voucher will be send to me via sms but I will only be able to use it once a debit order is made. She also mentioned other rewards but I was not interested the one that got my attention was the R2000 ShopRite grocery voucher that Zama Zondo mentioned. The reward sounded so good to be true but I believed her, only to find out she ****. She called me on the 12 October.

I wouldn't have joined the policy if the agent was honest with me.

I am currently on maternity leave and I use my money wisely cause I am currently living with no salary.

Can you guys kindly refund my R358 you guys debited today.

Can you also cancel the policy ASAP please.

Please feel free to let me know which other details should I provide so that that call should be listened to and my refund should also be done.

Regards Penny