DG
Dee G
1 reviews | Active since May 2021
07 Jun 2021, 10:15
Refund Money
I was able to cancel my policy but I'm still waiting for my money to be refunded in my account, nobody is replying to my emails. Please help me
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
07 Jun 2021, 10:35Dear Dee Gift
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply07 Jun 2021, 10:35
Official
Dear Dee Gift
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
DG
Dee G's updateReviewer Update
07 Jun 2021, 10:36I'll be waiting for your call
DG
Dee G's update07 Jun 2021, 10:36
Reviewer Update
I'll be waiting for your call
Clientele Life's replyOfficial
07 Jun 2021, 14:43Dear Dee G
Thank you for raising your concerns and affording us the opportunity to resolve them.
We have since communicated that your policy has now been cancelled as per your request and the refund process was explained accordinglyn upon contacting you for feedback. You confirmed that you were satisfied with the feedback. Furthermore we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We value your input with regards to the quality of our service and appreciate the time taken to share your experience with us. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however apologise for any inconvenience this must have caused to you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith MboweniService Recovery SpecialistClientele Life
Thank you for raising your concerns and affording us the opportunity to resolve them.
We have since communicated that your policy has now been cancelled as per your request and the refund process was explained accordinglyn upon contacting you for feedback. You confirmed that you were satisfied with the feedback. Furthermore we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We value your input with regards to the quality of our service and appreciate the time taken to share your experience with us. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however apologise for any inconvenience this must have caused to you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith MboweniService Recovery SpecialistClientele Life
Clientele Life's reply07 Jun 2021, 14:43
Official
Dear Dee G
Thank you for raising your concerns and affording us the opportunity to resolve them.
We have since communicated that your policy has now been cancelled as per your request and the refund process was explained accordinglyn upon contacting you for feedback. You confirmed that you were satisfied with the feedback. Furthermore we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We value your input with regards to the quality of our service and appreciate the time taken to share your experience with us. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however apologise for any inconvenience this must have caused to you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith MboweniService Recovery SpecialistClientele Life
Thank you for raising your concerns and affording us the opportunity to resolve them.
We have since communicated that your policy has now been cancelled as per your request and the refund process was explained accordinglyn upon contacting you for feedback. You confirmed that you were satisfied with the feedback. Furthermore we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We value your input with regards to the quality of our service and appreciate the time taken to share your experience with us. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however apologise for any inconvenience this must have caused to you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith MboweniService Recovery SpecialistClientele Life