TS
Thando S
1 reviews | Active since Mar 2019
27 Mar 2019, 12:17
Refund me
Clientele debited my account even after they have confirmed to cancell my policy. I email them to cancell the policy after an sms was sent to me because the amount i agreed to pay was R165, but the sms from clientele (Dear Client, thank you for choosing a Clientele Legal Plan, Policy Number ********** 88, giving you 24 hour access to professional legal services on ***. Cover amount for the main member is R200000 per year. Your first premium of R220.00 will be debited by 31 Mar. Regards, Clientele ********** (142))....and dis is not what i signed for. I had to cancell the policy. By the 18 March 2019 they sent an sms confirming my policy is cancelled. Then the 26 March theres s debit order of R220 from clientele. I asked them to reverse my money back, they emailed me to wait 30 days. How could you do that. You never waited even 2 weeks to still from my account but now have to wait 30 days for you to refund me. Aninyi perhaps? NS Sibiya ********** 884 ********** 364195
Helpful (0)
Replies (6)0
Replies (6)
Clientele Life's replyOfficial
27 Mar 2019, 12:47 Dear Thando S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Best regards,
Clientele Life's reply27 Mar 2019, 12:47
Official
Dear Thando S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Best regards,
TS
Thando S's updateReviewer Update
27 Mar 2019, 15:04Please do. I am very sad. Cant believe i had to borrow money to get to school because of you.
TS
Thando S's update27 Mar 2019, 15:04
Reviewer Update
Please do. I am very sad. Cant believe i had to borrow money to get to school because of you.
Clientele Life's replyOfficial
28 Mar 2019, 12:39 Dear Thando S
By now you have been contacted by one of our service support consultants.
Please note that we have received confirmation from our billings team regarding the amount deducted from your bank account and we have sent an urgent request for the money to be paid back into your account.
We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust that this is all you require in this regard however, should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
By now you have been contacted by one of our service support consultants.
Please note that we have received confirmation from our billings team regarding the amount deducted from your bank account and we have sent an urgent request for the money to be paid back into your account.
We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust that this is all you require in this regard however, should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Best regards,
Clientele Life's reply28 Mar 2019, 12:39
Official
Dear Thando S
By now you have been contacted by one of our service support consultants.
Please note that we have received confirmation from our billings team regarding the amount deducted from your bank account and we have sent an urgent request for the money to be paid back into your account.
We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust that this is all you require in this regard however, should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
By now you have been contacted by one of our service support consultants.
Please note that we have received confirmation from our billings team regarding the amount deducted from your bank account and we have sent an urgent request for the money to be paid back into your account.
We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust that this is all you require in this regard however, should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Best regards,
TS
Thando S's updateReviewer Update
02 Apr 2019, 12:24Hi Clientele, its been days now waiting for my money to be in my account. You guys dont keep the promise. No feedback...just nothing from you. I need my money back please.
TS
Thando S's update02 Apr 2019, 12:24
Reviewer Update
Hi Clientele, its been days now waiting for my money to be in my account. You guys dont keep the promise. No feedback...just nothing from you. I need my money back please.
TS
Thando S's updateReviewer Update
02 Apr 2019, 12:24Hi Clientele, its been days now waiting for my money to be in my account. You guys dont keep the promise. No feedback...just nothing from you. I need my money back please.
TS
Thando S's update02 Apr 2019, 12:24
Reviewer Update
Hi Clientele, its been days now waiting for my money to be in my account. You guys dont keep the promise. No feedback...just nothing from you. I need my money back please.
Clientele Life's replyOfficial
15 Apr 2019, 11:39Dear Thando S
At the Outset we would like to take this opportunity to apologise for the delay in your refund process.
It is important to note that confirmation of the debit order was required before the refund could be processed.
Your refund has since been processed on 04 April 2019
We would like to thank you for providing us with the opportunity to further assist and thrust you find the above in order.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
At the Outset we would like to take this opportunity to apologise for the delay in your refund process.
It is important to note that confirmation of the debit order was required before the refund could be processed.
Your refund has since been processed on 04 April 2019
We would like to thank you for providing us with the opportunity to further assist and thrust you find the above in order.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Best regards,
Clientele Life's reply15 Apr 2019, 11:39
Official
Dear Thando S
At the Outset we would like to take this opportunity to apologise for the delay in your refund process.
It is important to note that confirmation of the debit order was required before the refund could be processed.
Your refund has since been processed on 04 April 2019
We would like to thank you for providing us with the opportunity to further assist and thrust you find the above in order.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
At the Outset we would like to take this opportunity to apologise for the delay in your refund process.
It is important to note that confirmation of the debit order was required before the refund could be processed.
Your refund has since been processed on 04 April 2019
We would like to thank you for providing us with the opportunity to further assist and thrust you find the above in order.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Best regards,