MM
Matlhogonolo M
1 reviews | Active since Aug 2022
04 Aug 2022, 13:33
Refund
Good day
I’m not happy at all last time I asked for my cover to be closed because I didn’t agree with one the and said they will reverse my money within 30 days which is didn’t happen and I asked him to deactivate the cover which is it didn’t happen so today they debit 285 again so meaning they debit twice without agreement .
Can I please get my 285 times 2 refund and close the life cover ain’t happy at all and I don’t want it within 30 days want it today because since waited for 30 days for that previous 285 now it’s 90 days and haven’t got it back
Helpful (0)
Replies (6)0
Replies (6)
Clientele Life's replyOfficial
04 Aug 2022, 14:00Dear Matlhogonolo M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply04 Aug 2022, 14:00
Official
Dear Matlhogonolo M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
04 Aug 2022, 15:39Dear Ms Motlhogonolo M, We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the delay and inconvenience you may have experienced.
We confirm that a refund of the premium deducted in June has been requested. Kindly note that the refund will reflect in your bank account within 48 hours. Please note that the policy will remain active as confirmed during our telephonic discussion. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Kyle Naidoo
Service Support Specialist
Clientele Life
We confirm that a refund of the premium deducted in June has been requested. Kindly note that the refund will reflect in your bank account within 48 hours. Please note that the policy will remain active as confirmed during our telephonic discussion. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Kyle Naidoo
Service Support Specialist
Clientele Life
Clientele Life's reply04 Aug 2022, 15:39
Official
Dear Ms Motlhogonolo M, We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the delay and inconvenience you may have experienced.
We confirm that a refund of the premium deducted in June has been requested. Kindly note that the refund will reflect in your bank account within 48 hours. Please note that the policy will remain active as confirmed during our telephonic discussion. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Kyle Naidoo
Service Support Specialist
Clientele Life
We confirm that a refund of the premium deducted in June has been requested. Kindly note that the refund will reflect in your bank account within 48 hours. Please note that the policy will remain active as confirmed during our telephonic discussion. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Kyle Naidoo
Service Support Specialist
Clientele Life
MM
Matlhogonolo M's updateReviewer Update
07 Aug 2022, 22:20Good day
Indeed Clientele life called and we managed to talk about what happened to me and agreed with refund within 48 hours since Friday afternoon till now I haven’t received anything from them yet or maybe tomorrow it is day .
Kind regards
Matlhogonolo
Indeed Clientele life called and we managed to talk about what happened to me and agreed with refund within 48 hours since Friday afternoon till now I haven’t received anything from them yet or maybe tomorrow it is day .
Kind regards
Matlhogonolo
MM
Matlhogonolo M's update07 Aug 2022, 22:20
Reviewer Update
Good day
Indeed Clientele life called and we managed to talk about what happened to me and agreed with refund within 48 hours since Friday afternoon till now I haven’t received anything from them yet or maybe tomorrow it is day .
Kind regards
Matlhogonolo
Indeed Clientele life called and we managed to talk about what happened to me and agreed with refund within 48 hours since Friday afternoon till now I haven’t received anything from them yet or maybe tomorrow it is day .
Kind regards
Matlhogonolo
MM
Matlhogonolo M's updateReviewer Update
08 Aug 2022, 09:03Good day
Clientele Life
Indeed Clientele life called and we managed to talk about what happened to me and agreed with refund within 48 hours since Friday afternoon till now I haven’t received anything from them yet or maybe tomorrow it is day .
Kind regards
Matlhogonolo
Clientele Life
Indeed Clientele life called and we managed to talk about what happened to me and agreed with refund within 48 hours since Friday afternoon till now I haven’t received anything from them yet or maybe tomorrow it is day .
Kind regards
Matlhogonolo
MM
Matlhogonolo M's update08 Aug 2022, 09:03
Reviewer Update
Good day
Clientele Life
Indeed Clientele life called and we managed to talk about what happened to me and agreed with refund within 48 hours since Friday afternoon till now I haven’t received anything from them yet or maybe tomorrow it is day .
Kind regards
Matlhogonolo
Clientele Life
Indeed Clientele life called and we managed to talk about what happened to me and agreed with refund within 48 hours since Friday afternoon till now I haven’t received anything from them yet or maybe tomorrow it is day .
Kind regards
Matlhogonolo
MM
Matlhogonolo M's updateReviewer Update
08 Aug 2022, 21:13Good day
Clientele Life managed to deliver the way they promised .Thank you
Kind regards
Matlhogonolo
Clientele Life managed to deliver the way they promised .Thank you
Kind regards
Matlhogonolo
MM
Matlhogonolo M's update08 Aug 2022, 21:13
Reviewer Update
Good day
Clientele Life managed to deliver the way they promised .Thank you
Kind regards
Matlhogonolo
Clientele Life managed to deliver the way they promised .Thank you
Kind regards
Matlhogonolo
Clientele Life's replyOfficial
11 Aug 2022, 13:49Dear Ms Motlhogonolo M,
Thank you for taking the time to provide us with feedback.
We are glad to hear that your query has been resolved.
We trust that you find the above in order.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Thank you for taking the time to provide us with feedback.
We are glad to hear that your query has been resolved.
We trust that you find the above in order.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply11 Aug 2022, 13:49
Official
Dear Ms Motlhogonolo M,
Thank you for taking the time to provide us with feedback.
We are glad to hear that your query has been resolved.
We trust that you find the above in order.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Thank you for taking the time to provide us with feedback.
We are glad to hear that your query has been resolved.
We trust that you find the above in order.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life